Travel Experience Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Viatu Full time

Are you a curious explorer and the go-to person for the best local tips? Are you a constant planner who believes that magic is in the details? Do you think that travel can be a force for good, benefitting both people and planet? If so, are you ready to make the dreams of others come true? Then Viatu might be the right destination for _your _next big professional endeavour.


About Viatu


Be part of shaping the next-gen travel platform that lets travellers design and book their next adventure of a lifetime.

Viatu simplifies the booking experience for itinerary-based travel. As a young and ambitious startup, our mission is to make sustainable travel accessible to all. For us, travel is a force for positive impact and should leave the place better than it was found.

We are a remote and diverse team of travel experts, tech hotshots, design pros, savvy scientists, and nature lovers representing over 10 nationalities.


Role

Key Duties & Responsibilities
Your role and responsibilities will include but not be limited to:

  • You realise and enrich compelling tailor-made trips inspired by our customers' dreams
  • You actively engage with our customers from the moment they book, including while they're travelling, and after their trip
  • You manage the postbooking process with the help of our internal tools
  • You help travellers navigate seamlessly through their African adventure by providing special experiences, helping with their requests and reaching out proactively to ensure their satisfaction along the way
  • You liaise with hotels and lodges to preempt and resolve issues or celebrate special occasions
  • You collaborate with the product and marketing team to improve and expand the offering on our website
  • You work closely with our sales and content team to create new blog posts and guides that help our customers during their travels
  • You manage posttravel communication through automations, solicit reviews and entice travellers to recommend us or book again
  • You manage and report back on your KPIs regularly and work continuously towards improving customer satisfaction

What you bring to Viatu

  • You have an incurable case of wanderlust, and a passion for travel, African wildlife, and people
  • You have a soft spot for sustainability and care deeply about the environment and the people who live in it
  • You are passionate about turning our customers' dreams into reality, and understand this often requires you to be flexible and think on your feet
  • You have a service mindset and can put yourself in the shoes of our customers
  • You work meticulously with a high degree of autonomy
  • You recently got a Bachelor's degree in tourism, social science, marketing, economics or a related field
  • You are an effective and engaging communicator
  • You have travelled to one or more of our destinations extensively and are familiar with the places we offer to our clients

A big plus

  • Based in Cape Town
  • Previous experience in a fastpaced startup
  • 1+ years working in the travel industry
  • Deep product and destination knowledge of Namibia and South Africa
  • Experience working with a modern CRM tracking your activity and working towards ambitious KPIs
  • Working knowledge of Google Suite
  • German proficiency

Benefits

  • 100% remote position
  • Access attractive travel incentives at reduced rates for yourself and your family
  • Be part of an ambitious international team that collaborates and thrives in a fully remote and vibrant environment

Compensation
Industry-related salary (R15'000 - R 20'000)

  • South Africa based

Reporting
You will report to our Head of Product

Contract Type
Full-time ( 5 days per week)

Are you a curious explorer and the go-to person for the best local tips? Are you a constant planner who believes that magic is in the details? Do you think that travel can be a force for good, benefitting both people and planet? If so, are you ready to make the dreams of others come true? Then Viatu might be the right destination for _your _next big professional endeavour.


About Viatu


Be part of shaping the next-gen travel platform that lets travellers design and book their next adventure of a lifetime.

Viatu simplifies the booking experience for itinerary-based travel. As a young and ambitious startup, our mission is to make sustainable travel accessible to all. For us, travel is a force for positive impact and should leave the place better than it was found.

We are a remote and diverse team of travel experts, tech hotshots, design pros, savvy scientists, and nature lovers representing over 10 nationalities.


Role

Key Duties & Responsibilities
Your role and responsibilities will include but not be limited to:

  • You realise and enrich compelling tailor-made trips inspired by our customers' dreams
  • You actively engage with our customers from the moment they book, including while they're travelling, and after their trip
  • You manage the postbooking process with th

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