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Commercial Administrator
2 weeks ago
Commercial Administrator:
Johannesburg, Sandton
REPORTING TO:
Commercial Team Lead
A.2 ORGANISATIONAL CHART
Chief Operations Officer
Commercial Team Lead
Commercial Administrator
Commercial Reporter
Quality Auditor
SECTION B:
JOB PURPOSE, MAIN RESPONSIBILITIES, DUTIES
B.1 JOB PURPOSE
Responsible for effective execution of Commercial Reporting duties.
B.2 KPA/ KPI's
B.3 COMPETENCIES
IS Competencies
Important for this position
Culture & Leading
Accountability
Important
Strategic Orientation
Customer-Centricity
Important
Change & Innovation
Agility & Change
Important
Innovation & Creativity
Important
Business Alignment
Handle Complexity & Work Pressure
Important
Deliver on Performance and Results
Important
Relationships
Communication
Important
Conflict Management
Important
Collaboration & Team Spirit
Important
B.4 OTHER FUNCTIONS
-
Commercial Duties:
- Allocation of all clients report requests to Commercial Reporters daily
- Logging and tracking of all clients report requests on Commercial systems
- Regular feedback to clients on the status of their requests
- Research of Commercial Reports, Bank Codes and Trade Refs
- Daily management and maintenance of the Commercial Service Desk within the agreed departmental and clients SLA
- Handling, logging, escalation, and resolving of all departmental and external client data queries and disputes within the agreed SLA
- Process accurate monthly Billing on clients report requests and reporting to Team Leader and Finance Team
- Data Capturing and processing of daytoday Commercial admin.
- Ensuring that all Admin and clients daily/weekly/monthly reports are sent out timeously.
- Meeting daily and monthly performance targets as communicated in the department.
- Be accountable in the execution of your duties.
- Effectively use all the available system resources
- Take responsibility for your personal development and growth.
- Maintain good communication channels with internal staff and external clients.
- Speed and accuracy completing activities on the Commercial Admin systems.
- Be on time and prepared for meetings.
- Ensure that you provide early enough feedback to issues experienced to the Team Leader
Other Duties:
- Complete all the training courses made available via online training platforms
- Effectively providing a service for clients and colleagues
- Continuous improvement
Health and Safety:
- Compliance with workplace policies and procedures for risk identification, risk assessment and risk control
- Active participation in activities associated with the management of workplace health and safety
- Identification and reporting of health and safety risks, accidents, incidents, injuries, and property damage at the workplace
General:
- Ensure adherence to all Health and Safety procedures
- Adhere to Labour Regulations
- Adhere to Company Policies and Procedures
- Any adhoc duties as required from time to time
- Adhere to company requirements of trust and honesty in the handling of cash, finances, and product.
SECTION C:
JOB SPECIFICATION
This section pertains to skills relevant to a job e.g. education, training, experience, personal characteristics, or
abilities.
C1. ESSSENTIAL REQUIREMENTS (Minimum qualification and Experience)
Qualification
- National Certificate
- Computer Literacy
- Relevant Tertiary Qualification
- One year experience in Commercial Reporting
- Microsoft Office
- Dispute and Query Administration
C2. SKILLS & ABILITIES
- Excellent communication skills.
- Problem solving.
- Speak fluently.
- Eye for detail and accuracy.
- Creativity.
- Ability to work as part of a team.
- Professional appearance and attitude.
- Reliable with high integrity and strong work ethic.
- Proactive organizational skills.
- Understanding and practicing soft skills.
- Ability to keep a positive attitude in a fastpaced environment.
C3. TECHNICAL REQUIREMENTS
- Computer literacy.
- Keep up to date with changes in technology advances.
- MS Word.
- MS Excel.
- MS PowerPoint.
SECTION D:
APPROVAL OF JOB DESCRIPTION
Management reserves the right to amend or alter this job description and specific tasks related to the employee, with the generally agreed appointment from time to time and give any lawful and reasonable instruction, according to the growing needs of the company.
This job profile has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.
Salary:
R8, R10,000.00 per month
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
Experience:
- Administrative office procedures, practices and equipment (p
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