IT Technical Support Technician

2 weeks ago


Pretoria, Gauteng, South Africa RJPersonnel Full time
2years

  • Providing Internal IT Support for desktops, printers, servers and laptops.
  • Ensuring that desktop, server and laptop backups are completed.
  • Updating and submitting daily and weekly dashboards with regards to the progress of calls and/or projects.
  • Providing technical desktop support to customers.
  • Troubleshooting and Incident resolution with limited assistance from seniors.
  • Understanding of incident prioritization and business impact (SLA and turnaround times).
  • Basic knowledge of LAN and WAN switches.
  • To perform project related activities and tasks.
  • To perform ad hoc activities for other service lines as required.
  • To effectively repair hardware and software incidents within contracted SLA and initiate 3rd party repair process.
  • To carry out preventative maintenance.
  • To effectively communicate and provide feedback to key stakeholders.
  • To maintain and improve customer satisfaction through first time incident resolution and quality service delivery.
  • Diagnosing errors or technical problems and determining proper solutions.
  • Managing all on site installation, repair, maintenance and test tasks.
  • Cooperating with technical team and share information across the organisation.

Qualifications and Experience:

  • 3 years of relevant experience required.
  • IT Diploma or Degree in relevant certificates.
  • Technical Skills and Knowledge Required:
Microsoft Office Knowledge

Ability to troubleshoot, test, repair and service technical equipment

Windows 10

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