Quality Agent- Capetown

We are hiring a Quality Assurer/ Coach for an outbound digital marketing agency based in CapeTown, CBD.Job Description: Perform regular quality checks to ensure that quality, compliance and company guidelines are correctly followed. Provide written/detailed feedback to Team Leaders and agents through the quality monitoring system, ensuring a high level of...

We are hiring a Quality Assurer/ Coach for an outbound digital marketing agency based in CapeTown, CBD.Job Description: Perform regular quality checks to ensure that quality, compliance and company guidelines are correctly followed. Provide written/detailed feedback to Team Leaders and agents through the quality monitoring system, ensuring a high level of...

Financial Wealth Holdings is looking for diligent Quality Control Agents. The successful agents will be expected to monitor calls according to their assigned campaign and may have to monitor calls across different campaigns from time to time. The purpose of monitoring is to identify non-compliance, potential risks, training gaps and coaching needs. The...

Careerbox Cape Town is looking for customer service agents for an Australian campaign.Duties & Responsibilities Those who are successful in this role tend to enjoy interacting with customersand providing exceptional customer services. They have a good understanding of professional customer service and understand the need for insurance. Successful applicants...

They are currently seeking a Customer Service Agent to join their dynamic team in Blackheath, Capet Town.Job Overview:As a Customer Service Agent, you will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve any customer complaints. The ideal candidate will have...

Construction ManagerExperienced Required:- (15+ Years)Location: CapetownEducation - Post-graduate and a minimum 3-year Diploma in the Built Environment, with Certified ECSA or SACPCMPEligibilityManaging the project on behalf of the contractor. Must be full time on site for the duration of the construction contract and programme, particularly when work is...

Quality Control AgentCape TownPermanent onsite positionSkills required: #qualitycontrol #callmonitoring #escelations #reporting #complainthandlingThe position involves call monitoring within the assigned subsidiary, with occasional monitoring duties extending to other subsidiaries.Duties/Responsibilities Conducting call monitoring Monitoring processes...

Financial Wealth Holdings is seeking for highly skilled Quality Control Agents with extensive insurance knowledge and proven experience in Debt Review Sales. The role will entail monitoring certain aspects of the insurance sales process and listening to calls to ensure financial advisors adhere to script and compliance requirements.Key duties, but not...

Quality Control AgentCape TownPermanent onsite positionSkills required: #qualitycontrol #callmonitoring #escelations #reporting #complainthandlingThe position involves call monitoring within the assigned subsidiary, with occasional monitoring duties extending to other subsidiaries.Duties/Responsibilities Conducting call monitoring Monitoring processes...

PLEASE NOTE THAT ONLY CANDIDATES WITH A DEBT COUNCELLING CERTIFICATE WILL BE CONSIDERED.Description: Quality control agents are responsible for monitoring calls based on their designated campaign, with occasional monitoring of calls from other campaigns. The main goal is to identify noncompliance, potential risks, training gaps, and coaching needs, and...

We are looking for Quality assurance agent that will support the organization to ensure that the sales agents comply with our quality standards.REQUIREMENTS: QA experience in a call center environment Minimum of two years' experience- multilingualAbility to commute/relocate: Cape Town,Western Cape: Reliably commute or planning to relocate before starting...

Job descriptionResponsibilities Monitoring and Assessing inbound and outbound Calls for the Sales and Customer Care Departments Ensure calls conform to quality conformance for specifications and quality deliverables. Conduct weekly coaching sessions on performance of Agents assigned to you. Provide QA Reports on Daily, Weekly and Monthly assessment Identify...

Job DescriptionPrimary Duties & Responsibilities·The main purpose of this position is to ensure professional, polite and efficient service is rendered to customers at all times, by conducting regular call assessments and audits. ·Conduct call assessments checks to meet SLA's;·Provide assessment feedback to the agents;·Attend and manage calibrations with...

Job DescriptionAre you passionate about customer service excellence? Do you have a keen eye for detail and a proactive approach to team management? Our client is expanding their customer support team and seeking an experienced Quality Assurance Manager to join them in Cape Town and take their customer service quality to the next level.Are you passionate...

Come on board with Neo Group Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.We are looking...

Quality AnalystExciting Opportunity for an All Star to join the US client Leaders in aiding the development of the department. We are looking for our next Quality Analyst.What will you be doing? Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. Analyze contact data to...

ResponsibilitiesEvaluate and analyze the performance of our customer care team from a quality perspective.Provide insightful analysis, feedback, and recommendations to improve customer service levels.Identify process and agent opportunities to enhance service delivery and exceed customer expectations.Maintain a keen eye for detail to ensure accuracy and...

National Debt Advisor is looking for a Quality Control to join their teamDescription:Quality control agents are expected to monitor calls according to their assigned campaign and may have to monitor calls across different campaigns from time to time. The purpose of monitoring is to identify non-compliance, potential risks, training gaps and coaching needs....

Quality Assurance AnalystRole Overview: Work with agents, supervisors and all support departments to ensure compliance with customer requirements in each interaction. Carry out daily and weekly audits, where you can give feedback when the result is critical. Perform and attend internal and customer calibration sessions, evaluating interactions. Implement...

IntroductionRole Purpose**- This role offers exciting and challenging opportunities and is aimed at a dynamic, performance-orientated, knowledgeable, and experienced individual who can deliver quality outputs in a high deadline and client-orientated environment. You will be required to work well within a team as well as on your own. An exciting opportunity...