Trainer

2 weeks ago

Johannesburg, Gauteng, South Africa Africology Full time
Africology Trainer


Are you a qualified Trainer therapist with a flair for training others? We are looking for you to manage training within the group.


Qualifications:

  • Qualified therapist (Itec/Cidesco)
  • Training experience
  • Excellent communicator
  • Calm temperament
  • Feedback skills
  • People & time Management skills
  • Reliable vehicle
- travel required

Africology Spa's & Retail Stores

  • Africology product training and treatment training
  • Training Assessments
  • Sign off on therapist competence once training is completed
  • Upskilling and providing therapists with new techniques and information/knowledge
  • Ensuring all therapists are kept up to date with changes
  • Ensuring all training records are kept up to date for SETA uploads.
  • Assisting with client complaints and queries
  • Resolution training with Therapist based on complaints received
  • Assisting with store coverage where needed and required
  • Ensure that Africology spa standards are adhered to by Spa Staff
  • Creation/Updating and Implementation of new SOP's (Booking SOP, Consultation SOP)
  • Organization of any external training
  • Updating HR of above for filing purposes

Africology Stockists

  • Africology Product Training and Treatment Training when requested


 Training Assessments
  • Sign off on therapists' competence once training is completed
  • Upskilling and providing therapists with new techniques and information/knowledge
  • Ensuring all therapists are kept up to date with changes
  • Ensuring clients treatment menus are correct to the products which they utilise and ensure that recognition to Africology forms part of this
  • Ensuring that Africology product usage in Spa's are correct, well presented and not expired
  • Assisting with the correct product usage according to treatment
  • Generate an estimated order for the client on products that need to be utilised within the spa and any retail items that the spa may need sending through to the sales consultant as well as the client to review
  • Generate a training report for the correct sales consultant and ensure that follow ups are completed

Africology Head Office

  • Assisting with client queries/questions/complaints
  • Assisting with online sales queries and recommendations
  • When needed assist with warehouse packing
  • Assist with Head Office training requirements
  • Ensuring all training records are kept up to date for SETA uploads.
  • Updating training manuals are kept up to date according to regulations as well as changes in ingredients / treatment protocols
Travel will be required with this role.

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