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Product Trainer

3 months ago

Johannesburg, Gauteng, South Africa Careerbox CCI Full time
An experienced trainer is required to deliver training in line with the company and client objectives.

To learn and continuously improve the content and delivery styles required to train new trainees and develop the existing agent capabilities.

Can confidently deliver required courses with exceptional product and skills knowledge.

Duties & Responsibilities

  • Facilitate Training group as per Client curriculum requirements
  • Multi skill into different campaigns and accounts required to be delivered from various industries
  • Conduct Training Needs Identification as per project requirements and report findings
  • Attend Quality Calibration sessions and ensure variance is less than 5%
  • Support Projects/BQ Management/Campaign Launches, Upskills, Refreshers
  • Take Calls for minimum 4 hours each month
  • Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date
  • Attend Trainer Certification programmes internal/external
  • Selfupskill on Industry updates and relevant knowledge
  • Communicate with team on Knowledge and Skill change updates for relevant campaigns
  • Coach his/her own Trainees on observed Knowledge and Skill gaps
  • Manage Attrition within Training groups with regular one on ones and EWS
  • Review Training content and suggest new ways of delivery to improve effectiveness
  • Complete Training Administrative tasks as per set timelines
  • Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery
  • Collect feedback on Knowledge and Skill gaps from Nesting groups. Suggest improvements to Training Manager, Content Designer and Nesting Managers towards Continuous Improvement
  • Coordinate with Nesting Manager to help transition agent from Training to Nesting as per expectations
  • Keep up to date with changes by attempting monthly Knowledge Assessment Facilitation Skills, Communication skills, Interpersonal skills, Influencing skills, Detail orientation & Microsoft Office

Here's what you'll need:

Skills and Competencies

  • Facilitation Skills
  • Communication skills
  • Interpersonal skills
  • Influencing skills
  • Detail orientation
  • Microsoft Office

Experience, Knowledge and Qualifications

  • 12 years of Experience in training facilitation, design and delivery
  • Financial Services Experience
To
apply, send us a copy of your updated CV.