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Specialist: Chatbot Ux
2 weeks ago
Role purpose:
To document, scope, implement continuous improvement in User Experience in TOBi using design thinking and user experience frameworks
Your responsibilities will include:
Chatbot technologies
Work with Chatbot Technologies to design Conversational experiences
Translate business requirements into actionable technical specifications and ability to train Bot on utterances, intents and entities.
UX
Do root cause analysis on top customer impacting issues
Design conversational flows
Troubleshooting
Analyse, identify and test bugs in Chatbot environment by liaising with technology teams
Testing and optimization**End-to-end testing of Chatbot journeys.
Customer feedback and optimization
Reporting
Report to key stakeholders on the performance of Chatbot interactions
Must have technical/professional qualifications:
Matric is essential.
3-year degree/diploma is essential (pref B.Com)
Relevant job-related experience
OR
Matric is essential.
Job-specific certification / short diploma's / short courses
Relevant job-related experience
Experience:
Understanding of call center processes and technologies
User Experience (UX
Customer centric
Analytical thinking
Excellent verbal and written communication skills
Closing date for Applications
:01 March 2023
The base location for this role is,
Cape Town.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
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