French Service Agent

2 weeks ago


Johannesburg, Gauteng, South Africa Believe Resourcing Full time

The Package


The salary is R 94.85 Per hour + medical aid contributions of up to R1,800.00, as well as a provident fund contribution of up to 7.

5% of your base salary

The Position
Attention fluent French speakers Are you looking for an exciting new opportunity to work with one of the biggest companies in the world?


As a fluent French speaker, you'll be a valuable asset to their team, helping them to provide excellent customer service to their French-speaking customers.


As the global leading online retailer, they operate 24/7, so you'll need to be flexible with your schedule, but they always provide you with your work schedule at least 2 weeks in advance.

And don't worry - you'll be compensated accordingly for working on national holidays and overtime.


If you're a fluent French speaker with a B2+ or C1 level, don't miss out on this incredible opportunity to work with the world's leading online retailer.


Essential requirements:

  • B2 or C1 French skills
  • Permission to work in South Africa
  • Set up to work fully remotely
  • 20Mbps Fibre-Line

Responsibilities

  • Meets or exceeds quality and productivity goals assigned by management
  • Demonstrates clear and polite written and oral communication
  • Maintains a positive and professional demeanor and portrays the company in a positive light
  • Follows company policies and processes in order to process customer requests appropriately
  • Demonstrates knowledge and use of departmental resources, policies and procedures.
  • Uses customer service tools in order to provide an accurate response and an exceptional customer experience
  • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
  • Proactively communicates system and process issues, and customer feedback trends to management
  • Exceeds customer expectations by going above and beyond.
  • All other duties as assigned.

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