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SAMSUNG Field Service Consultant's

3 months ago

Bryanston, South Africa iSON Xperiences Full time
  • 0n-site training for administrators within the accredited partner's.
  • Process alignment to GSPN in accordance to actual process's on the ground.
  • Warranty billing and error clearing which will reduce SSA's support department's burden.
  • This will allow current RSM's to focus more on Dealer Engagement and dealer process enhancements.
  • Due to training and upskilling of administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) orders (automatically speeding up service).
  • Support in rolling out of SSA Standard Operating Procedures means overall improvement on Service Levels and Customer experience in turn increase Customer Satisfaction.
  • to 5 years training facilitation experience .
  • 2 to 5 years SAMSUNG products , process and service experience .
  • Deep understanding of the SSA SOP
  • Experience in Warranty billing process