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Assistant Manager

3 months ago

South Africa Marriott International, Inc. Full time
Job Number
Job Category Food and Beverage & Culinary
Location Protea Hotel Kimberley, The Kimberley Big Hole, Kimberley, South Africa, South Africa VIEW ON MAP Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
CANDIDATE PROFILE Education, Experience, and other requirements

  • High school diploma or GED/Grade 12.
  • 3 years' proven experience in the food and beverage, culinary, or related professional area as a supervisor.
  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
  • Must have own transport and reliable vehicle.
  • Must be willing to work shifts.
CORE WORK ACTIVITIES Assisting in Food and Beverage Operations

  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Provides excellent customer service to all employees.
  • Responds quickly and proactively to employee's concerns.
  • Uses coaching skills throughout the property.
  • Demonstrates self-confidence, energy and enthusiasm.
  • Motivates and encourages staff to solve guest and employee related concerns.
Ensuring Exceptional Customer Service

  • Provides excellent customer service.
  • Responds quickly and proactively to guest's concerns.
  • Understands the brand's service culture.
  • Sets service expectations for all guests internally and externally.
  • Takes ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate manager or employee.
  • Follows up to ensure complaints have been addressed to the guest's satisfaction.
  • Develops a relationship with all guests to build repeated clientele internally and externally.
Additional Responsibilities as Assigned

  • Complies with all corporate accounting procedures.
  • Assists GM as needed with annual Quality audit.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda.

If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work,? begin your purpose, belong to an amazing global?team, and become the best version of you.

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