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Casino Surveillance Officer

4 months ago

Cape Town, Western Cape, South Africa RJPersonnel Full time
2years

  • Conduct system checks, alarm conditions and interfaces
  • Complete target reports / punter scans on all gaming areas as per unit specific schedule
  • Record and report on faulty equipment
  • Issue and check playing cards, where required and other gaming related equipment as per SOP
  • Identifies, monitors and actions significant events actioned as per

SOP:
punter scanning, jackpot verification, table activity, etc.

  • Monitors all nongaming procedures against the relevant function
  • Proactively monitor high risk areas and emergency response as per set out procedures
  • Reviews all video footage and other documentation/ reports relating to incidents, queries and variances
  • Investigates all variances reported to the Surveillance Department
  • Reports or escalates findings of the review and investigations
  • Record and retain evidence to be used for further processes according to standards
  • Reporting all incidents and significant events to the relevant Stakeholders.
  • Prioritises reports according to the severity of the incident.
  • Captures relevant data on the EOB

Qualifications and Experience:

  • Grade 12 or equivalent national qualification in gaming operation
  • PSIRA C registration
  • 1 year experience in a gaming / financial auditing / law enforcement (e.g. SAPS, Security, Defence Force, etc) environment an advantage
  • Experience using surveillance /equipment an advantage
  • Ability to work shifts that meet operational requirements