IT Technician

2 weeks ago


Cape Town, Western Cape, South Africa MCE Solutions Full time

Key Performance Indicators:
Office 365/Google Workspace Admin

  • Configure Office 365 Suite/Google Workspace for Clients online and Desktop Application
  • Migration of Clients from Webmail, Exchange or PST to Office 365/Google Workspace
  • Building MS SharePoint and Google File Stream
  • Website Registration and DNS Records Configuration
  • Training clients on Office 365 and Google Workspace
ICT Support

  • Delivery of highquality remote support on a range of technical incidents and problems across the client base
  • Responding appropriately to, and effectively resolving, customer incidents, queries, or complaints.
  • You will be troubleshooting, installing, maintaining, and supporting a wide range of SME IT systems
  • You will have a 'handson' problemsolving approach, solving problems within strict SLA timeframes.
  • Hardware, software, desktop, network, and infrastructure support
  • Take ownership of incidents assigned to you and manage them through to resolution.
  • Ensuring SLAs are met; time to respond, time to resolve and firsttime fix.
  • Application troubleshooting
  • Must be able to work with Mikrotik
  • Must be able to work with Ubiquity Equipment
  • Must be able to work with VOIP Telephony
  • ISP Support Experience and Networking Experience
  • General Networking Support
  • Wireless Network Management and Support
  • IP Routing, BGP, OSPF
  • Firewalls
  • PPPOE
  • IP Management
  • Experience using ticketing Systems
  • Repairing: Inkjet, Dotmatrix, thermal and Laser printers
Minimum Qualifications and Experience

  • A diploma or certificate in Information Technology
  • A minimum of 2 years experience in the IT sector
  • Experience in training on various tech platforms would be advantageous
  • Patience and ability to train and support clients with a wide range of technical competencies
  • Experience in cloud platforms would advantageous
  • Being comfortable with technology including software and databases
  • Drivers license
Competencies

  • Processdriven and actionorientated
  • Problem Solving
  • Proactive thinking
  • Attention to detail
  • People orientated
  • Good written and spoken communication
  • Time management skills
  • Numerical acumen

Job Types:
Full-time, Contract

Salary:
R14, R16,000.00 per month

Experience:

  • IT: 2 years (required)

License/Certification:

  • Driver's license (required)
Application Deadline: 2023/12/01
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