Commercial Credit Recoveries Manager

2 weeks ago


Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

Description

  • Responsible for managing high-risk client portfolio and debt recovery
  • Handle late collections of debt for various sub-segments and business credit cards
  • Conduct regular meetings to discuss collection performance and SLAs
  • Accountable for collections, settlement offers, and overall high-risk client portfolio
  • Track and report on KPIs, audit findings, and self-disclosed items
  • Participate in employee development activities
  • Improve operational processes continuously
  • Provide input into tactical and operational strategy development
  • Deliver customer experience excellence aligned with organizational values
  • Create solutions to meet customer demands and deliver service excellence
  • Build relationships to enhance work delivery and collaboration

Job Details

Application Closing Date



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