Africa Safari Expert
2 weeks ago
Responsibilities:
- Oversee the entire client interaction process from inquiry to posttravel
- Share firsthand knowledge of African destinations with potential clients
- Create exceptional quotations and itineraries aligning with client expectations and budget
- Manage the complete booking process with meticulous attention to detail
- Handle invoicing and client payments
- Ensure accuracy and high standards for all travel documents
- Provide toplevel customer support at every stage before, during, and after travel
- Meet monthly sales targets
- Go the extra mile to deliver exceptional customer service and a wow factor to all clients
- Efficiently manage internal systems and procedures
Requirements:
Qualifications & Job Requirements:
- Tertiary qualification in Travel and Tourism
- Knowledge of various software systems
- Tourplan, CRM, Google Workspace
- Strong knowledge of African destinations, logistics, and properties
Experience:
- 5+ years in the tourism industry, specifically selling African safaris
- 5+ years of sales experience dealing with direct consumers
Skills, Knowledge & Attributes:
- Excellent written and verbal communication skills
- Superior interpersonal and organisational skills
- Ability to meet deadlines, accept challenges, and work under pressure
- Driven sales and customer service skills
- Capable of selfmanagement and selfactualisation
- Highly flexible with the ability to work in a fastpaced and dynamic environment
- Diligent, with a high degree of perseverance and attention to detail
- Excellent problemsolving skills
Job Information:
- Job Reference: JO
- Salary: ZAR ZAR per month
- Salary per: month
- Job Duration:
- Job Start Date:
- Job Industries: Sales
- Job Locations: Cape Town
- Job Types: Permanent
- Job Skills: Africa destinations, Booking process, Client interaction, Client relationships, CRM, Customer support, Google Workspace, Invoicing, Itinerary creation, Luxury safaris, Sales targets, Team collaboration, Tourplan, Travel documents, Travel industry
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