Communications Administrator

2 weeks ago

Cape Town, Western Cape, South Africa Valenture Institute Full time
Valenture Institute partners with the world's leading education institutions to transform physical limitations into digital opportunities.

We create new opportunities for students to choose an aspirational online learning experience by offering fully-supported online high school programmes.


As a social enterprise, Valenture Institute is also committed to levelling the playing field and increasing access for all students through free curriculum offerings, extensive scholarship programs and blended learning micro schools in underprivileged communities.


Role Overview


The Communications Administrator at Valenture Institute is a proactive and detail-oriented individual who plays a critical role in ensuring that clear, proactive, engaging, personalised and consistent communication is delivered to our customers (being guardians and learners across our multiple offerings).

The Communications Administrator reports into the Student Success Manager (and will form part of the Student Success Team), and is primarily responsible for the creation, editing, managing, and delivery of communications to all guardians and learners.

By fostering effective collaboration across departments, the Communications Administrator ensures seamless delivery of communication tailored to meet the unique needs of the learner and guardian community we serve.


Summary of Responsibilities


The Communications Administrator will need to source and assimilate key information and updates (across various departments) while ensuring that communications are set up and managed correctly.

This role, therefore, requires focused task management, excellent communication skills, meticulous attention to detail, effective collaboration with colleagues and the ability to remain agile and responsive while multitasking.


The Communications Administrator is constantly looking to understand our offerings' internal operations through the eyes of a guardian and a learner, ensuring that the end customer receives timeous communication and feels supported along the way.


The day-to-day responsibilities of this role include:

  • Set up, schedule and send both ad hoc, as well as planned and/or recurring communication campaigns across each of our offerings via Intercom, our communications platform.
  • Assume full responsibility for the creation, maintenance and improvement of communication templates (per offering). This involves the designing and development of visually appealing templates across formal school channels, constantly updating them to reflect termly milestones and organisational changes. As the Communications Administrator, you will continuously seek ways to enhance template effectiveness in order to maximise engagement.
  • Evaluate the type of communication request originating from internal stakeholders, and provide suggestions on the optimal/preferred communication channel for the communication at hand.
  • Enhance ongoing campaigns to more effectively cater to the needs of learners and guardians. This involves integrating feedback from internal stakeholders, as well as conducting regular reviews of communications related to reports release and appeals, onboarding, and other crucial schoolwide communications pivotal to achieving key academic milestones.
  • Set up termly wrapup campaigns to deliver critical information to our learner and guardian community as we conclude an academic term and outline expectations for the upcoming term.
  • Support with leveraging AI and automation to increase communication efficiency and effectiveness across all offerings.
  • Evaluate ways to improve the process through which internal stakeholders submit communication requests.
  • Efficiently manage and prioritise communication requests on a daily and weekly basis. This involves ensuring timely internal communications with internal stakeholders to maintain transparency regarding timelines.
  • Share communication tests with internal stakeholders to provide them with the chance to review and pinpoint areas for enhancement.
  • Generate reports on key performance indicators (KPIs) related to communication performance and take ownership of monitoring communication trends. Additionally, proactively propose enhancements to communication strategies and processes based on identified trends and work alongside the Student Success Manager to execute on these.
  • Collaborate proactively with learnerfacing teams to pinpoint common inquiries from learners and guardians. Subsequently, create informative resources and Infohub articles to address these queries effectively.
  • Take ownership of maintaining the Info Hub and collaborate with departments to ensure the relevance and currency of articles. This encompasses curating collections to support diverse departmental needs, such as partnerships, Cycle Tests and Exams, and grading.

Realities of the role

  • Valenture Institute is a fastpaced startup. We are not a traditional school We are reimagining schooling and precedent needs to b

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