Senior Specilaist: People Change Management

2 weeks ago

Johannesburg, Gauteng, South Africa Absa Bank Limited Full time
Empowering Africa's tomorrow, together one story at a time.

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary


To provide advice, support and enable the provision of specialist change management expertise, practice formulation and associated best practice improvement tactics related to people change management.


Job Description:

Project Delivery:

  • Liaise with the Change Council to gain approval on projects/change initiatives requested by the various business units (BUs) Assign the project/change initiative to the relevant portfolio manager in order for them to effectively resource the project.
  • Vet the resources assigned to the project by the portfolio manager and approve or decline the proposal.
  • Oversee the development of the project plan, funding approvals through regular discussions with the portfolio manager or project manager.
  • Provide corrective guidance where needed and approve the final recommendations that the project manager will present to the business units.
  • Hold weekly meetings with either the portfolio or project manager to discuss and review progress made, risks and issues identified and where needed, provide guidance and resolution on any relevant matters.
  • Attend project governance meetings, for example, Steering Committees (SteerCo's), Change Councils, etc to maintain oversight of and review the project with all the relevant stakeholders.
  • Review the architectural design proposed for the project/change initiative to ensure that it complies with the principles of scalability, reuse, sustainability, financial feasibility and ensure that the business processes are pragmatic.
  • Any noncompliance to these principles will need to be reworked with the necessary individuals or they will need to liaise with the Sector's Chief Information Officer to provide dispensation.
  • Where a vendor needs to be involved in the particular change initiative, work closely with the project managers to identify the most relevant vendor based on the desired change.
  • Approve and manage the vendors' responsibilities and accountabilities on projects through regular reviews, meetings, steer co's, and other general feedback sessions.
  • Provide feedback on the various change initiatives currently in focus to the Chief Operating Officer (COO) on agreed period basis through one on one interaction.
  • Provide feedback on a monthly basis for Executive Committee (EXCO) by updating the monthly EXCO report.
  • Attend other Meetings to provide feedback as and when requested to do so by the COO.
  • Provide feedback to any other stakeholders, for example, another General Managing, Project Sponsor etc as and when requested to do so by the stakeholder.
  • To provide a holistic overview of all change projects by collating weekly and monthly progress and performance reports based on submissions from project managers.
  • Develop executive summaries based o the key risks, issues and milestones for review by the Chief Operating Officer and all other key role players for each report pack.
  • Timing of reports are dependent on project deadlines as determined by project managers and business process owners.
  • Understand the business strategies and medium term plans (MTP) and ensure that new proposals for projects or initiatives are aligned to the elements before approving proposals.
  • Prioritise the change portfolio by reviewing all new business cases against strategic priorities and negotiating with Head of the business area to finalise the priority lists.
  • Mobilise executives within the business to support key programmes by communicating project intent and obtaining buyin and resource allocation for delivery of key components.
  • For all new project and system change requests, ensure that a thorough risk assessment is conducted to determine the interdependencies between this and other projects and the impact proposed changes may have on seemingly unrelated processes and systems.
  • Review recommendations prepared by the team on how to address these and determine whether the risk and mitigation is adequate or the change should be altered or declined.

Solutions Development and Implementation:

  • Drive new thinking within the business by proactively identifying, incubating and packaging relevant concepts/solutions that can be applied to the BUs in such a way that they improve efficiencies, productivity and competitiveness, whilst reducing costs.
  • Engage with the BU Heads on a regular basis, to understand the business drivers and areas in the business that compromise the business to deliver services efficiently and effectively and that are extremely expensive to operate or fulfil on.
  • Creatively explore ideas that can help solve business problems identified above, by facilitating think tank session with staff to

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