Lifestyle Clinical Consultant
1 week ago
Company Description About Kaelo**Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.
The Clinical Consultant is a specialised clinical specialist who is responsible for managing clinical support and providing counselling services.
Establishing suitable clinically sound treatment plans and executing the treatment plan through quality telephonic counselling for those who utilise Kaelo Lifestyle clinical support services.
Provide Counselling Services
- Provide counselling, coaching and guidance related to the unique challenges faced by the client
- Schedule follow up counselling appointments with the client in order to provide continued counselling and support
- Manage longer term telephonic counselling cases referred by the inbound EAP team
Provide Group Interventions
- Have the ability to refer the client to other support structures with the aim of holistic support
Administration management
- Log case notes on all interactions with clients on the applicable systems
- Accurate and proficient administration
Quality management and improvement
- Ensure all quality measures and feedback are adhered to
- Telephonic quality measures are met and continuously improve interactions and processes
Qualifications
PERSON DETAILS :
WORK EXPERIENCE**
REQUIRED
- Minimum of 5 years Employee Assistance Programmes experience
- Minimum 5 years counselling experience
PREFERRED
- Telephonic counselling experience
EDUCATION :
QUALIFICATIONS :
ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
- Qualified social worker, psychologist or registered counsellor
- Registered with the relevant professional body
PREFERRED
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
- Required language proficiency
- Knowledge of customer service principles and practices
- Knowledge of call centre telephony and technology
- Good data entry and typing skills
- Knowledge of administration skills and processes
PREFERRED
Some experience in a call centre or customer service environment
Additional Information
- **Accountability**:
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Action orientated:
Collaborative:
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Communication:
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Business writing skills:
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Manage complexity:
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Problem solving skills:
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Decision thinking:
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Encourages engagement:
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Resilient and adaptive**:
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Resourceful:
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Demonstrates self-awareness:
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Purpose driven:
- ** Significance and values orientated
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