Sales and Customer Service Consultant

2 weeks ago


Johannesburg, Gauteng, South Africa Ntozinhle Lifestyle Full time

Job Title:
Customer Service Sales Consultant


Company:
Ntozinhle Lifestyle

***
Location: Johannesburg, South Africa

Job Summary:

Responsibilities:

  • Responding to online queries and leads from multiple online channels, including WhatsApp Business, Shopify Inbox, Business Gmail, Instagram and Meta Messenger.
  • Delivering worldclass customer service to all customers.
  • Converting enquiries into sales.
  • Meeting and exceeding sales targets for online channels including WhatsApp and Shopify Inbox.
  • Collaborating with the online and retail department to ensure seamless customer experiences.
  • Managing customer complaints and resolving issues in a timely manner.
  • Assisting with driving company vehicles when required.
  • Maintaining accurate and uptodate customer records.
  • Staying uptodate with the latest product information and promotions.
  • Providing feedback to the online and retail department to improve the customer experience.
  • Upselling and crossselling products to customers.
  • Assisting retail and online departments where required.
  • Assisting with Pop-Up events when required.
  • Monthly reporting on sales and suggestions on how to improve conversion rate for online enquiries.
  • Attending to any other reasonable tasks as required by management.

Requirements:

  • A minimum of 2 years' previous customer service and sales experience.
  • Techsavvy with experience using macOS and iOS.
  • Experience with Shopify would be advantageous.
  • Fluency in English is essential, and a basic understanding of Zulu would be beneficial.
  • Valid driver's licence.
  • Social media experience would be advantageous.
  • Contactable references.
  • Friendly and enjoy working with people.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Passionate about Africaninspired fashion, accessories and homeware.
  • Willingness to learn and grow with the company.

Job Types:
Full-time, Permanent

Salary:
R10, R15,000.00 per month

Ability to commute/relocate:

  • Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Do you have experience on Shopify?
  • Are you computer literate?
  • Why do you want to work for Ntozinhle Lifestyle?

Experience:

  • Customer service (required)
Application Deadline: 2023/06/22

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