Sales and Customer Service Consultant
2 weeks ago
Job Title:
Customer Service Sales Consultant
Company:
Ntozinhle Lifestyle
***
Location: Johannesburg, South Africa
Job Summary:
Responsibilities:
- Responding to online queries and leads from multiple online channels, including WhatsApp Business, Shopify Inbox, Business Gmail, Instagram and Meta Messenger.
- Delivering worldclass customer service to all customers.
- Converting enquiries into sales.
- Meeting and exceeding sales targets for online channels including WhatsApp and Shopify Inbox.
- Collaborating with the online and retail department to ensure seamless customer experiences.
- Managing customer complaints and resolving issues in a timely manner.
- Assisting with driving company vehicles when required.
- Maintaining accurate and uptodate customer records.
- Staying uptodate with the latest product information and promotions.
- Providing feedback to the online and retail department to improve the customer experience.
- Upselling and crossselling products to customers.
- Assisting retail and online departments where required.
- Assisting with Pop-Up events when required.
- Monthly reporting on sales and suggestions on how to improve conversion rate for online enquiries.
- Attending to any other reasonable tasks as required by management.
Requirements:
- A minimum of 2 years' previous customer service and sales experience.
- Techsavvy with experience using macOS and iOS.
- Experience with Shopify would be advantageous.
- Fluency in English is essential, and a basic understanding of Zulu would be beneficial.
- Valid driver's licence.
- Social media experience would be advantageous.
- Contactable references.
- Friendly and enjoy working with people.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Passionate about Africaninspired fashion, accessories and homeware.
- Willingness to learn and grow with the company.
Job Types:
Full-time, Permanent
Salary:
R10, R15,000.00 per month
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have experience on Shopify?
- Are you computer literate?
- Why do you want to work for Ntozinhle Lifestyle?
Experience:
- Customer service (required)
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