Inbound Exceptions Coordinator

2 weeks ago

Cape Town, Western Cape, South Africa Takealot Full time
, a leading South African online retailer, is looking for a highly talented Inbound Exceptions Coordinator to join our team in Cape Town.
We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us.

We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

The position reports into the Inbound Division Lead

Your responsibilities will include:
Communicate with Suppliers by means of internal systems, emails, and phone.

Inform suppliers of exceptions and drive collections within SLAFollowing up with the Suppliers with collections and reasons for missed collections.

Investigate all exceptions and solve them within SLAReviewing data for gaps or errors and resolving or escalating issues to resolveInvestigate and communicate with relevant stakeholders to solve all queries.

High-lighting solutions for issues preventing suppliers from collecting Exceptions.

Drive supplier compliance relating to exceptionsHighlight DC concerns and drive complianceWeekly and Monthly Reports to various stakeholdersAssistant to Division Lead Attributes:
Attention to detail and high standards of qualityStrong Excel skills (including v-lookups, and tables...)

Solutions-oriented, self-motivated, can-do attitudeStrong organizational & prioritization skillsStrong communication skills, both written and spokenExcellent team player Qualifications:
Grade 12(equivalent)4 years of administrative/operational experienceCompetency in all MS Office packages, very strong Excel skills (including v-lookups), internet searchAbility to learn internal data capturing and warehouse management systemsRelevant tertiary qualifications are a plus The Environment:

employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of being the leading e-commerce company in Africa.

We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.

We are short on ego and high on output.
We are doers and not only thinkers, its all in the execution after all.
We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

is forthright but respectfulis an expert at doing, who can not only design but also executeis analytical, able to use data to make decisionsis competitive, self-directed and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hoursis passionate about the potential of e-commerce and delivering a world-class customer experienceis entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and fasteris able to think about problems from a business perspective using technical and product inputis curious and challenges the status quois innovative and enjoys iterationis collaborativewill be at the cutting edge of developing new concepts for like an owner of the SMART, has INTEGRITY and is HARDWORKING

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