Inbound Reservations Consultant

2 weeks ago

Cape Town, Western Cape, South Africa Cullinan Holdings Full time
An exciting opportunity awaits to join the African Diamond Tours & Incentive's Reservations team

The position is Cape Town based.

African Diamond is one of Southern Africa's leading travel companies specialising in the Turkish market.

Our expert services include tailor-made packages for groups, meetings, large-scale events, incentive travel, conferences, and special occasions. We pride ourselves on delivering innovative African travel solutions and experiences with a personalised approach and attention to detail.


The overall purpose of the Inbound Reservations Consultant is to proactively secure and manage FIT and group bookings; going the extra mile to create exceptional customer and guest experiences.

It requires a strong focus on achieving sales and profit targets and an all-around understanding of customer requirements.

Key Responsibilities:

***:

  • Providing expert travel advice to the customer that exceeds their expectations
  • Ensuring the smooth operations and excellent ontheground management of FIT and Group bookings
  • Building and maintaining strong relationships and a high level of quality communication with customers and suppliers
  • High level and frequent interactions on every group with Guides and Tour Leaders
  • Creating opportunities for African Diamond to earn additional income, e.g. secondary buying, commissions, and optional tours
  • Ensuring that all loops are closed and that every party is always appraised of their duties to ensure the successful operation of FITs and groups

Requirements:

Key Criteria:

  • Experienced in consulting, quoting, and operating Inbound FIT and Group bookings
  • Very good understanding of working with travel booking systems
  • Solid product, destination, and logístical knowledge of South and Southern Africa

Attributes:

  • Can manage high volumes whilst maintaining a high level of detail and accuracy
  • Skilled communicator who provides quality communication to customers (e.g. quoting, changes, recommendations)
  • Excellent interpersonal skills to maintain customer, supplier, and guide relationships
  • Services and customer experience focused, always understanding and considering the customers' expectations and requirements
  • Maintains quick turnaround times on customer quotations, updates, complaints, and queries
  • Adaptable and enjoy working in a changing environment
  • Exceptional at problem solving and is solutionsdriven

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