F&b Administrator

3 weeks ago

Cape Town, Western Cape, South Africa One&Only Cape Town Full time
F&B Administrator
(11195)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life.

With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.


Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences.

The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations.

Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it's our passion

Job Summary

Assist with the daily administration and coordination functions of the Food & Beverage Department and Restaurant Reservations.

Key Duties and Responsibilities

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Complete Food & Beverage bookings for internal and external guests who wish to book the internal outlets in the hotel. This includes awareness of all outlets and the reservation system - inclusive of taking the reservation and the complete payment and follow-up there-of.

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Responsible for the receipt of, efficient processing and confirmation of all Resort Restaurant reservations.

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Product knowledge of offerings in all outlets and familiarity with effective selling skills of these products.

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Clear and Confident Telephone skills.

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Accurate accounting of all reservations and functions in terms of billing instructions.

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Accurate accounting of the payment and follow up of the reservations

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Daily communication to Resort Restaurants on booking statues and their details.

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Ensure reporting is compliant with the requirements of each outlet and the Hotel's standard systems.

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  • Research competitor restaurants and hotels in our area on price/ business levels/ innovation.
  • Up sell all our special events (wine & dine / tasting menus/ guest speaker series).
  • Perform telephonic sales calls on previous bookings and future bookings.
  • Network to obtain new markets in surrounding areas.
  • Host the F&B areas Site Inspections.
  • Internal sales of all our events.
  • Communication with the Waterfront Information Office.
  • Breakfast Liaison for in house guest bookings.
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Upsell experiences (proposals / birthdays/ anniversaries etc.)

Skills, Experience & Educational Requirements

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Multi-tasking

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Guest orientated.

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Fast Paced Effective communication

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Self-sufficient

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Computer efficiency and speed on multiple programs of

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Word

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Excel

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PowerPoint

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Opera
PMS:

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Guest Connect and Micros
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Telephone etiquette

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High volume restaurant experience (minimum 2 years' experience in 120 seater restaurant)

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Literacy
Grade 12:

- **Luxury
  • Hotel Experience**Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is openhearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
Date Advertised: 8 February 2024

Closing Date: 15 February 2024

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