Temp Food Clerk

2 weeks ago


Pretoria, Gauteng, South Africa O'Brien Recruitment Full time

Overview:
To assist the hub manager with daily Food operations.


Responsibilities

  • Late Complaints / Monthly SLA OTIF breach adjustments
  • Delivery Execution "Live"
  • Standard (Positive flow)
  • Read and respond to notes on the branch dashboard
  • Escalate relevant notes to the order success team
  • Manage driver availability (online and available)
  • Manage order acceptance and execution appropriately
  • Provide updates to drivers to actively facilitate order success to the best of their ability (e.g. directions, change of order details)
  • Exceptions
  • Order offer acceptance
  • Nonfinal failure management
  • Vehicle breakdown
  • Cannot complete collection
  • Cannot find address
  • Late collections
  • Late deliveries
  • Failure escalation management and food loss management
  • Delivery completeness
  • Operational Management Metrics
  • On Time in Full (OTIF)
  • Doorbell usage
  • Offer acceptance 1st offer, 2nd offer, 3rd offer
  • POC and POD triggers on collection and delivery location, respectively
  • Nonfinal failure reasons
  • Expired and rejected offer rates
  • Express waybill completion during food deliveries
  • Frozen orders
  • Assign ASAP
  • Collection of all failed Food and alcohol deliveries

Qualifications and Experiences

  • Grade 1
  • Previous management experience i.e. restaurant manager/Waiter/Front shop supervisor

Competencies and Skills

  • Basic internet
  • Excel
  • Planning
  • Communication
  • Decision making
  • Problem solving
  • Motivating

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