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Temp Food Clerk
2 weeks ago
Overview:
To assist the hub manager with daily Food operations.
Responsibilities
- Late Complaints / Monthly SLA OTIF breach adjustments
- Delivery Execution "Live"
- Standard (Positive flow)
- Read and respond to notes on the branch dashboard
- Escalate relevant notes to the order success team
- Manage driver availability (online and available)
- Manage order acceptance and execution appropriately
- Provide updates to drivers to actively facilitate order success to the best of their ability (e.g. directions, change of order details)
- Exceptions
- Order offer acceptance
- Nonfinal failure management
- Vehicle breakdown
- Cannot complete collection
- Cannot find address
- Late collections
- Late deliveries
- Failure escalation management and food loss management
- Delivery completeness
- Operational Management Metrics
- On Time in Full (OTIF)
- Doorbell usage
- Offer acceptance 1st offer, 2nd offer, 3rd offer
- POC and POD triggers on collection and delivery location, respectively
- Nonfinal failure reasons
- Expired and rejected offer rates
- Express waybill completion during food deliveries
- Frozen orders
- Assign ASAP
- Collection of all failed Food and alcohol deliveries
Qualifications and Experiences
- Grade 1
- Previous management experience i.e. restaurant manager/Waiter/Front shop supervisor
Competencies and Skills
- Basic internet
- Excel
- Planning
- Communication
- Decision making
- Problem solving
- Motivating
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