FOH Manager

2 weeks ago

Norwood Johannesburg Ward Johannesburg City of Johannesburg Metropolitan Municipality Gauteng South Africa FreeRecruit Full time

FOH Manager (JB4317)
Norwood, Gauteng
R15,000 to R25,000 per month
Permanent

A dynamic restaurant is in search of a FOH Manager to join their team. As the FOH Manager, your main role will be overseeing all activities related to the Front of House, which includes Guest Service, Reservations, and dining Room operations.

Minimum Requirements:
- Minimum 5 years of experience in a supervisory or managerial role within the hospitality industry
- Strong leadership qualities to inspire and manage a diverse team
- Excellent communication and interpersonal abilities
- Proficiency in Microsoft Office Suite and point-of-sale (POS) systems
- A diploma or degree in hospitality management or a related field is preferred but not mandatory

Duties and Responsibilities:
- Supervise and coordinate all Front of House activities, including guest services, reservations, and dining room operations
- Train, guide, and oversee front of house staff, ensuring high customer service standards are maintained consistently
- Develop and implement standard operating procedures (SOPs) for front of house operations, covering reservation management, seating arrangements, and guest interactions
- Manage the reservation system to ensure accuracy and effectiveness in bookings and seating arrangements
- Address guest inquiries, feedback, and complaints promptly and professionally, aiming to resolve issues to the satisfaction of the guest
- Monitor the cleanliness, atmosphere, and overall presentation of the dining room, ensuring compliance with hygiene and safety standards
- Collaborate with kitchen and back of house staff to ensure smooth coordination of food and beverage service
- Manage inventory and stock levels of front of house supplies, such as menus, condiments, and tableware
- Conduct regular staff meetings and training sessions to communicate updates, reinforce standards, and address any issues or concerns
- Evaluate and provide feedback on staff performance, offering coaching and performance appraisals as necessary
- Assist with scheduling, payroll, and other administrative duties as needed
- Stay informed about industry trends, customer preferences, and competitor activities to identify opportunities for enhancement and innovation in front of house operations

Please do not submit applications using scanned CVs, no additional documentation is required at this stage, this will be requested later.

NOTE: We specialize in specific niche areas. We regret that we cannot offer assistance for any areas outside of this scope. For more details, please visit our website.

Kontak Recruitment Disclaimer:
- Equal opportunity: All backgrounds are welcome, no bias. All applications are considered based on requirements.
- Job specifics: Requirements match the advertisement, duties may be adjusted to suit client needs.
- Fair process: Thorough assessment, only shortlisted candidates will be contacted due to the high volume of applications.
- Privacy: Data processed in accordance with our Privacy Policy. By applying, you consent to data handling. We protect applicant information.
- Candidate verification: The client verifies selected candidates. Providing false information may lead to disqualification or termination of employment by the client.
- Offer clarity: This advertisement does not constitute a binding offer. Written offers are subject to pre-employment conditions.
- No direct affiliation: This advertisement is not linked to Kontak Recruitment. Our role is solely to facilitate the employment process.
- Applicant Responsibility: Upon applying, confirmation of receipt for a specific advertisement is provided. If you do not receive confirmation, you must verify with Kontak Recruitment.

The position of FOH Manager (JB4317) is open for application.

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