Outbound Call Centre Sales Supervisor

2 weeks ago


Johannesburg, Gauteng, South Africa Select One Full time

The Sales Supervisor is responsible for managing the outbound Telesales teams operations and performance including HR/IR principles which requires a strong and knowledgeable leader to contribute the company's overall success.


Duties will include but not be limited to:

  • Performance manages the Direct sales team
  • Recruiting and interviewing potential new hires
  • Able to motivate and staff and implement incentives
  • Formulation of targets for individuals as well as the team
  • Hire and onboard new employees
  • Provide guidance and feedback to staff and management
  • Anticipate escalation and take over calls when needed
  • Measure performance with key metrics such as call abandonment, calls waiting, etc.
  • Ensure adherence to policies for attendance, establish procedures, etc.
  • Keep management informed of problems and issues
  • Prepare monthly and annual result reports for management
  • Manage the workflow
  • Help resolve employee issues and disputes
  • Quality assurance and quality checks
  • Handle complaints and provide support for clients
  • Monitoring the teams success an ongoing basis

Requirements:

  • One year or more supervisory experience
  • One year or more Direct Sales experience
  • One year or more working experience in ICT Proven track record of call centre management in the telecoms or insurance industry (Vodacom experience will be an advantage)
  • Matric minimum requirement
  • Tertiary education an advantage
  • ICT course an advantage


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