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Complex Manager

4 months ago

Pretoria, Gauteng, South Africa Ster-Kinekor Theatres Pty Ltd Full time

Overall responsibility and accountability for revenue generation; and leading and managing the cinema operation in line with regulations; legislative requirements and company standards.

To maintain operational efficiencies and adhere to Standard Operating Procedures always.

Complex Manager Job Duties:

  • Accountability for endtoend cash and banking process; and all monies received
  • Overall accountability for all vouchers and complimentaries. A report on usage should be included in your weekly reports
  • Research and keep abreast of all new cinema innovations and measure on cinema SWOT analysis
  • Market analysis and implementation of Content strategies to achieve desirable outcomes
  • Initiate local marketing plans and give an ROI report thereof
  • Introduce and/or implement optimal stock control methods and processes
  • End to end accountability on stock management including management of PAR levels, wastage; and shrinkage
  • Knowledge and understanding of reporting methods to produce relevant weekly, monthly and quarterly reports: Income and Expenditure report, Risk Report, H&S Report, Competitor Analysis report, Marketing report
  • Provide clear delegation of authority and accountability for deliverables at all levels
  • Corporate relationship building and; internal and external stakeholder relationship management especially related to respective mall and center management
  • Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
  • Conduct walkabouts of all cinema areas, both front of house and back of house
  • Drive guest experience and relations in line with quality and performance standards.
  • Ensure that all staff delivers required service standards and attends SOP training.
  • Analyze, report and implement action plans based on guest experience feedback to enhance levels of guest experience and proactively determine areas of improvement.
  • Deal with escalations / complaints within 72 hours
  • Plan and coordinate resources and activities efficiently in conjunction with GM and ROM to ensure that targets/job requirements are met

Qualifications:

  • Matric
  • Minimum NQF level 5 relevant qualification

Experience and Knowledge of:

  • MS Office Suite (Intermediate)
  • SAP
  • VISTA advantageous
  • Minimum 5 years' experience within cinema or retail

Skills:

  • Excellent Verbal and Written communication.
  • Excellent Administration & Organisational skills
  • Excellent Leadership and Control skills and abilities
  • Excellent Interpersonal skills
  • Analytical
  • Elevated Levels of assertiveness