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Universal Banker

4 months ago

King Williams Town, Eastern Cape, South Africa Standard Bank Group Full time

Job Description

To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.

Qualifications

Minimum Qualifications
Type of Qualification: NQF Level 5 FAIS aligned

Experience Required
Client Coverage
Personal and Private Banking
1-2 years
Relevant FAIS qualification and experience. If no FAIS experience, would then need to operate under supervision. Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

Additional Information

Behavioral Competencies:

Checking Details Convincing People Developing Expertise Developing Strategies Embracing Change Establishing Rapport Examining Information Exploring Possibilities Following Procedures Generating Ideas Impressing People Interacting with People Inviting Feedback Meeting Timescales Pursuing Goals Seizing Opportunities Showing Composure Taking Action Team Working Thinking Positively

Technical Competencies:

Application & Submission Verification (Consumer Banking) Banking Process & Procedures Client Acceptance & Review Customer Understanding ( Consumer Banking) Processing Product Knowledge (Consumer Banking)

Rise and grow with a career at Standard Bank Group

Join a committed group of people who stand behind one common purpose: Africa is our home, we drive her growth. We firmly believe that our people are our greatest competitive advantage. It's only through our people's expertise and dedication that we are able to bring our purpose and strategy to life in service of our clients and society at large. That's why we strive to create a work environment where our people can thrive, where they are able to bring their whole selves to their work and are empowered to pursue their dreams and aspirations.

Join us as we Transform our Business