Offline Team Lead

2 weeks ago

Pretoria, Gauteng, South Africa Transaction Junction (Pty) Ltd Full time

JOB PURPOSE The primary purpose of the role is to lead the Offline operational team in support of the production environments, implementations, and ensuring continuous improvement of preventative and proactive measures to enable system stability.

At the same team lead a team of Offline analysts to perform exceptional support service, with a customer centric backbone.

RESPONSIBILITIES Technical Support Drive and perform effective resolution of escalated issues via root cause analysis and effective resolution practices and / or providing concise feedback and reporting to all stakeholders.

Internal change requests are submitted and presented to CAB for approval.
Deployment of changes and trend analysis.
Provide 2nd and 3rd level support functions for the POS environment.
Ensure production platforms are reviewed periodically and maintenance and housekeeping are performed daily.
Identify enhancements / trend analysis to improve supportability, operability, and performance of systems.
Maintain the internal servers and perform day-to-day IT admin tasks.
Track and report incidents as well as performance statistics of Offline analysts.

Conduct SQL scripting and DB maintenance as and where requiredWork in a team and independently and drive all support processes through JiraFollow and enforce the company policies, e.g.

Escalation matrix, communications, etc.

Implementation, validation and possible testing of software and patchesCustomer Service Manage the after-hours support schedule and be the main point of escalation for urgent issues.

Drive and provide detailed communication of support requests to customers, in line with the customer Service Level AgreementConfigure, troubleshoot, isolate, repair, and resolve all customer issues.

Ensure effective communication of planned and unplanned outages to customers and within SLA.Ensure alerts or escalations to Internal stakeholders are done regularly and within agreed timelines.

Establish and maintain a positive professional relationship with customers.
Prepare and provide training and mentoring for support team members, including the deep dive analytical investigations for escalated incidents.
Adherence to SLA to ensure consistent and predictable service delivery.
Support tactical and strategic goals of the operations team and the company.
Work collaboratively. Build a culture of respect and understanding across the Squad and organization.
Recognize outcomes which resulted from effective collaboration between teams.
Build co-operation and overcome barriers to information sharing, communication, and collaboration
across the organizationSelf-Management Set an example through personal quality and productivity standards and ways of working with others.
Demonstrate consistent application of internal procedures. Plan and prioritize.
Demonstrate abilities to manage competing demands.
Demonstrate abilities to anticipate and manage change.
Demonstrate flexibility, in balancing achievement of own objectives with abilities to understand and respond to organizational and team needs.

Leadership Be an effective leader to facilitate the creation of motivated, accountable, full-service teams who understand and strive to meet the needs of all stakeholders.

Contributes to the team by applying their diverse skills and perspectives to achieve common goals. E.g. consistently emphasizes and advocates for the team's common goals and priorities. Volunteers promptly to help others and goes the extra mile to ensure the team's success.
Recognizes everyone's contributions to the team.

Coach, counsel and train offline squad, operation manager, and staff to apply, support, sustain and develop a continuous improvement culture.

Role model behaviour and motivate team members in line with the Transaction Junction values and ethos.

Guidance of others and active development of self to improve on their technical and communication abilities so that capabilities and deliveries are better understood and thus trusted and applied throughout the business.

Translates strategy into goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning.

Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Cultivates InnovationCreating new and better ways for the organization to be successful.
BEHAVIORAL COMPETENCIES Customer Focus
Building strong customer relationships and delivering customer-centric solutions
Instils Trust
Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Cultivates Innovation
Creating new and better ways for the organization to be successful.
Collaborates
Building partnerships and working collaboratively with others to meet shared objectives.
Situational Adaptability
Adapting approach and demeanour in real time to match the shifting demands of different situations.
Business Insight
Applies knowledge of business and the marketplace to advance the organization's goals. E.g.

shows considerable business insight, beyond the fundamentals, asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends.

Manage Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. E.g.

quickly determine the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods, well.

Plan and Align
Plans and prioritizes work to meet commitments aligned with organizational goals. E.g. adopts a sequence of activities that allows for optimal efficiency and effective coordination with others. Makes skilful use of resources and support to deliver efficient, high-quality work.
Balances Stakeholders
Anticipates and balances the needs of multiple stakeholders. E.g.

draws upon insights from varied sources to gain a rich understanding of how to meet the needs of multiple internal and external stakeholders.

Probes deeply in order to gain a rich, detailed grasp of the priorities of different stakeholders. Takes initiative to respond to stakeholder problems.
Drives Results
Consistently achieves results, even under tough circumstances. E.g. devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks. Maintains productivity and a positive attitude. Adapting approach and demeanour in real time to match the shifting demands of different situations.
Ensures Accountability
Holds self and others accountable to meet commitments. Holds self to high standards and consistently honour policies, procedures, and work requirements. Scrupulously ensures all work is accurate. Demonstrate abilities to anticipate and manage change. Demonstrate flexibility, in balancing achievement of own objectives with abilities to understand and respond to organizational and team needs.
Financial Acumen
Interprets and applies key financial indicators to make better business decisions. E.g. swiftly assembles and fluently interprets the financial data and metrics relevant to the role. Draws rich insights from financial and quantitative data.

EDUCATION Preferred qualification in IT:
Computer Engineering (Degree or Diploma) / relevant work experience.

Minimum 5+ years' experience in similar role in the payments industryMicrosoft SQL and / PostgreSQL (required)Minimum 1-year server/client-side languagesEXPERIENCE 5+ years Relevant and extensive experience of financial transaction processing will be required.

Leadership roles advantageousExposure and experience with SQL (required)Experience in ITIL Foundation (advantageous).POS / Retail industry experience (advantageous)
#J-18808-Ljbffr

  • Team Lead

    2 weeks ago

    Pretoria, Gauteng, South Africa Salute, Inc. Full time

    Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Data Center Team Lead to join our team and...

  • IT Team Lead

    2 weeks ago

    Pretoria, Gauteng, South Africa Complement Recruitment Full time

    Tech Lead - Gauteng12 Month Contract - RemotePurpose of Position:Minimum Requirements Qualifications And Skills 10 Years experience in software development with leadership qualities Tech Stack: C#, ASP.NET, SQL Server, Azure, Micro services Related Qualifications/Certifications Must be SA Citizen or a valid and up to date work visa or critical skills work...

  • Team Lead

    2 weeks ago

    Pretoria, Gauteng, South Africa Percepta South Africa Full time

    ***Responsible for the daily operation and productivity of team / overall centre and ensures smooth and successful operation.Leads the German General Enquiry Centre to provide the best possible service. Coordinates work, provides guidance and support to the Senior Advisor/Deputy Team Leader and manages performance using Percepta coaching and performance...

  • Team Lead

    2 weeks ago

    Pretoria, Gauteng, South Africa Six Sense Full time

    Gauteng, Tshwane (Pretoria) Annually Cost To Company (Market related)A well-established business is seeking to appoint a Team Lead 24 months fixed term contract.Qualifications and Experience: Bachelor's Degree/Advanced Diploma (NQF 7) in Development Finance; Economics; Business Management; Project Management; Fund Management, or related field. NQF level 7...

  • Team Lead

    2 weeks ago

    Pretoria, Gauteng, South Africa Hi-Tech Recruitment Full time

    Gauteng, Gauteng**R R Monthly Cost To Company (Market related, Negotiable)Are you passionate about sharing your knowledge with others? Do you have a talent for mentoring graduates? Do you have IOS development experience. Here is a role just for you Minimum requirements:***- Bachelor's degree in IT related field***- Minimum 3 years' experience in iOS...

  • Team Lead

    2 weeks ago

    Pretoria, Gauteng, South Africa Hi-Tech Recruitment Full time

    Gauteng, Gauteng**R R Monthly Cost To CompanyJoin an educational organisation that places young and talented graduates in live production environments. You will guide and mentor these talented individuals as well as be the face to the business. You up for the challenge?Minimum Requirements:-**: Bachelors degree in IT related field**:-**: Minimum 3 years...

  • Team Lead

    2 weeks ago

    Pretoria, Gauteng, South Africa Network Finance Full time

    Job & Company Description: The security technology company is searching for front end team leader to drive and deliver software product solutions for Tracker and execute projects to deliver against strategy set for the Technology team. The role would entail understand technology trends and advances in both Mobile and Web Development. Ensure best practice...

  • Digital Lead

    2 weeks ago

    Pretoria, Gauteng, South Africa Groupm Sa Full time

    Objectives of the Role: Residing in our Strategy & Planning team, the Digital Lead helps evolve briefs into recommendations for (in no particular order) budgeting, audience selection, channel/platform ecosystem selection, creative design recommendation, cross channel media planning and measurement framework, with a specific focus on digital platforms,...

  • Development Team Lead: C#

    2 weeks ago

    Pretoria, Gauteng, South Africa Interfront Soc Ltd. Full time

    Please complete the following details to continue Do you have a relevant tertiary qualification in Information Technology or Computer/Engineering Sciences and/ OR matric with at least 15 years relevant experience as a developer as part of a team in a software development environment. Do you have 4 years relevant experience as a Team Lead Integration...

  • Spanish Sales Agent

    2 weeks ago

    Pretoria, Gauteng, South Africa Lead Capital Group Full time

    Spanish Sales AgentLead Capital Group is a leading sales and marketing company. We specialize in driving and converting targeted leads for international companies. If you think you have what it takes to be part of our teamDynamic, motivated, determined, inspiring, go-getter, eager?We are in search of great Spanish speaking professionals that never quit,...

  • Application Development Team Lead

    2 weeks ago

    Pretoria, Gauteng, South Africa IT Ridge Technologies Full time

    Responsibilities:Leading a team of web developers while providing guidance on technical issues. Designing and developing front-end and back-end web architectures Maintenance and support of existing web and mobile applications Participating in the design and development of new systems throughout the entire project lifecycle Assist the team in defining and...

  • Application Development Team Lead

    2 weeks ago

    Pretoria, Gauteng, South Africa AVBOB Full time

    RESPONSIBILITIES INCLUDE: Leading a team of web developers while providing guidance on technical issues. Designing and developing frontend and backend web architectures Participating in the design and development of new systems throughout the entire project lifecycle Assist the team in defining and working from requirements and specifications to...

  • Software Development Team Lead

    2 weeks ago

    Pretoria, Gauteng, South Africa Findojobs South Africa Full time

    Our client, an award-winning, well-known software company is looking for a Software Development Team Lead specializing in translating BRS to user stories within Azure DevOps wanted for an award-winning, well-known software company. The ideal candidate will reside in either Cape Town/ Johannesburg or Durban to occasionally be on site. Expertise in translating...

  • Team Lead: Contact Centre

    2 weeks ago

    Pretoria, Gauteng, South Africa Ntiyiso Consulting Group Full time

    Who are we? Ntiyiso Consulting Group is an authentically African and globally wired management consulting firm specialising in all major industries. We deliver sustainable solutions through three subsidiaries, viz. Ntiyiso Revenue Consulting, Ntiyiso Business Consulting and Ntiyiso Industrialization Consulting. Ntiyiso means 'TRUTH' in the Xitsonga...

  • Team Lead(24 Months)

    2 weeks ago

    Pretoria, Gauteng, South Africa Secondments Recruitment Full time

    Job Advert Summary:Our client is looking for Team lead toProvide input into the strategic planning processes of the Jobs Fund and adopt strategic projects and drive for better co-ordination and outcomes (escalation of issues, management interventions, risk-based site visit scheduling and length, management attendance of Project Steercoms, etc); Provide...

  • Team Lead: Investigations Projects

    2 weeks ago

    Pretoria, Gauteng, South Africa Outa Full time

    The holder of this position is responsible for the overall management and direction of the Investigations and Anti-Corruption team so as to ensure that the department's primary objectives of promptly and thoroughly investigating whistle-blower and other claims and project outcomes, are successfully accomplished. The incumbent will monitor, evaluate, and...

  • Digital Marketing Team Lead

    2 weeks ago

    Pretoria, Gauteng, South Africa HRInsync Full time

    Digital Marketing Team LeaderResponsibilities:Plan and execute all digital marketing, including SEO/SEM, website, social media and display advertising campaigns. Design, build and maintain Company's social media presence. Measure and report on the performance of all digital marketing campaigns, and assess against goals (ROI and KPIs). Identify trends and...

  • Data Engineering and Analytics Team Lead

    2 weeks ago

    Pretoria, Gauteng, South Africa Knowledge Focus Full time

    Data Engineering and Analytics Team LeadClient is a boutique company in the fields of Intelligent Automation (IA), Digitization, Virtual agents, and Low code solutionsYou will build Intelligent Process Automation (IPA) Robots by combining Artificial Intelligence powered Cognitive Services, Machine Learning, and Robotic Process Automation (RPA)with your...

  • Sales Agent

    2 weeks ago

    Pretoria, Gauteng, South Africa Lead Capital Group Full time

    Dynamic, motivated, determined, inspiring, go-getter, eager?We are in search of great sales professionals that never quit, never give up, are always chasing their next goal and always closing the sale.Key Requirements: Experience in prospecting and qualifying lead experience Strong work ethic, motivation, and desire to continually learn and grow. Willingness...

  • Operations Manager- Sandton

    2 weeks ago

    Pretoria, Gauteng, South Africa Lead Capital Group Full time

    As the Operations Manager, you will be responsible for the growth and development of the teams to consistently deliver excellence through staff performance optimization, process management, technology utilization, and continuous improvement.**KEY ACCOUNTABILITIES. RESPONSIBILITIES OF ROLE Manage/maintain and improve call center operations including...