Crm Analyst

2 weeks ago

Cape Town, Western Cape, South Africa Lulalend Full time
WHAT WE DO We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it

Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.

Speaking of love, we're looking for Lula's who love to make a difference to join our team and change the game.

WHY WE DO IT We care about our family, our work, our community, our country.
We're passionate about EMPOWERING EVERY SME TO SUCCEED.
And to do it, we're BUILDING THE NEXT GENERATION OF FINTECH PRODUCTS TO HELP SMES MAKE CASH FLOW.

Why? Because the more businesses that succeed, the more jobs, money, and opportunities for all South Africans - including Y.O.U.

So get curious.
Rise to the challenge.
Don't settle for average.
Shoot for amazing.
We're here to change the game, the norm, the world,
Because when we change something for the better, we change ourselves too.
You are.
We are.
Lula
OUR VALUES Collaborative - we're a clan and work together as a team, always towards a common goal
Committed - we're accountable and follow through no matter the challenge
Curious - we look for better ways to do things and make a positive difference
Connected - we stay close to, learn from and look to understand each other and our customers
Compassionate - we go out of our way to care about our colleagues, our customers and our community


OVERALL PURPOSE We are looking for an experienced CRM Analyst to join our Business Operations (BizOps ) team to maintain, review and enhance our CRM implementation.

Zendesk Sell is a crucial component of our business and as such is key to our business processes and operations.

There are ever evolving requirements for the application of automation and process efficiencies which need to be understood, applied and maintained.

Responsibilities include but are not limited to: Overall review of existing pipeline configuration.
Provide best practise and tool specific solutions to enable business process efficiencies.

Work closely with Subject Matter Experts and Operations Managers to advise on best utilization of CRM tool to address business requirements.

Identify the specific areas that need improvement or updates done through user feedback, data analysis, and stakeholder input.

Pinpoint areas where improvements can be made, such as updating pipeline automations, utilization of tool features, rationalization of process touch points.

Managing the internal testing and rollout of changes across all teams. Manage company specific configurations such as new apps, fields and workflows.
Using analytics to identify agent/process productivity opportunities.

Performing hands-on implementation of day to day changesReviewing and tuning in workflows in Zendeskgenerate insightful reports that provide valuable insights for decision-making at the executive levelDefining and maintaining roles for each key type of user within Zendesk Suite.

Maintaining data and configuration hygiene within the system.
THE SKILLS AND EXPERIENCE WE'RE LOOKING FOR Matric/ grade 12 certificate or equivalent achieved2-3 years' experience in Zendesk Sell, Salesforce, Zoho, or related CRM systemWell-versed in the JIRA suite, with extensive experience in utilizing its featuresPassionate about delivering customer experience above and beyond customer expectationTHE COMPETENCIES WE'RE AFTER Ability to administer multiple complex deliveries under pressureAbility to adapt to changing circumstances and prioritiesExcellent planning and organisation skillsExcellent communication skills Strong stakeholder management skills with the ability to manage expectations, risks and issues in a proactive mannerStrong collaboration skills and a passion for working with peopleStrong analytical and problem-solving skillsDeadline driven - you know what success looks like and how to measure itPositive, high energy and committed to live, demonstrate and get excited about the Lula values#J-18808-Ljbffr

  • Crm Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Takealot Full time

    , a leading South African online retailer, is looking for a highly talented CRM Analyst to join our team in Cape Town.We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us.We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work...

  • Crm Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Takealot Full time

    , a leading South African online retailer, is looking for a highly talented CRM Analyst to join our team in Cape Town.We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great...

  • CRM Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa takealot Full time

    , a leading South African online retailer, is looking for a highly talented CRM Analyst to join our team in Cape Town. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a...

  • CRM Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa takealot Full time

    We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build...

  • CRM Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa takealot Full time

    , a leading South African online retailer, is looking for a highly talented CRM Manager to join our team in Cape Town. In this role, you will be responsible for the design and execution of Takealot's customer lifecycle strategy & Takealot's subscription service . We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working...

  • Dynamics 365 Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Believe Resourcing Full time

    About our client: Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others.Package: R R70 000/MonthAbout the Role:The CRM Analyst for Dynamics 365 is part of an agile IT team and consults the business within Dynamics 365 for Sales, Customer...

  • CRM Email Marketing Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Complement Recruitment Full time

    Salary: R40K Per MonthPurpose of Position:This is full time position, and an opportunity to join a fast growing dynamic team, if you are looking for a unique and diverse role that plays in both the eCommerce and B2B space which makes for extremely interesting strategy and implementation, then this may be your next job.Minimum Requirements: Excellent verbal...

  • Dynamics 365 Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Believe Resourcing Full time

    About our client:Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others.Package: R R70 000/MonthAbout the Role:The CRM Analyst for Dynamics 365 is part of an agile IT team and consults the business within Dynamics 365 for Sales, Customer...

  • Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Telebest Full time

    Our client has an opportunity available for a Data Analyst.Requirements:Data analysis, advanced Excel and Cognos analytics skills.Bachelor's degree or equivalenting in a numerical or analytical field such as statistics, accounting and or computer science.3 to 5 years in an analytical role such as Data analytics, BI and Consumer Insights....

  • Data Insights Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Join this dynamic Team as a Data Insights Analyst Unleash the Power of Data for Innovation and GrowthAre you passionate about transforming raw data into meaningful insights? Ready to revolutionize sales strategies through the art of data analytics? We are seeking a dynamic and ambitious individual to take on the role of Data Insights Analyst. This position...

  • Real Time Planning Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Careerbox CCI Full time

    As a Real Time Planning Analyst your role will be to provide operational forecasts, schedules, effective training plans, and best commercial fit planning activity to agreed company standards and timescales, ensuring cost-effective use of resources against planned volumes whilst considering the work/life balance of our agents. This role is intended to produce...

  • Senior ERP Analyst Integrated Services

    2 weeks ago

    Cape Town, Western Cape, South Africa City of Cape Town Full time

    ELIGIBILITYCLOSING DATEREFERENCE NUMBERCS 19/23 ExternalSALARYBasic: R R p.aDEPARTMENTInformation Systems andTechnologyDIRECTORATECORPORATE SERVICES Senior ERP Analyst Integrated ServicesRequirements: National diploma supported by industry specific/relatedqualifications and relevant experience. Applicants with highertertiary qualifications (e.g. B degree)...

  • CRM/direct Marketing Campaign Specialist: Retail

    2 weeks ago

    Cape Town, Western Cape, South Africa Viv Gordon Placements Full time

    We have a terrific opportunity for a junior to mid-weight CRM/Direct Marketing Campaign Specialist to join the team at a leading retailer based in Cape Town's northern suburbs.The CRM/Direct Marketing Campaign Specialist is responsible for driving the implementation of the Direct Marketing portfolios. The role is responsible for the integration of campaign...

  • Systems Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    The Systems Analyst will be responsible for implementing and maintaining a number of technology systems including but not limited to: - Azure, AWS (AWS Database, Redshift, ElasticSearch) - Oracle Databases and SQL databases - SAP applications in Finance/HR/CRM and Marketing. You'll also be responsible for data migration from various legacy systems into...

  • Customer Insights Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa DataTechRecruit Full time

    Customer Insights Analyst AnalystCape Town - Western Cape - South AfricaType: OnsiteSalary: Up to R55 000 ctcResponsibilities: Customer Insights Planning Lead analytics efforts in alignment with the Marketing Manager's strategy. Collaborate with stakeholders, both internal and external, to utilize segmentation models and market studies effectively. Maintain...

  • Analyst Programmer

    2 weeks ago

    Cape Town, Western Cape, South Africa Tracking Talent: a WilsonHCG Company Full time

    A well-established South African Asset Management company is seeking an Analyst Programmer to join their IT department. The key objectives of the Analyst Programmer are to facilitate, develop and implement multi-disciplinary, cross-functional data projects and to provide support to the business in respect of existing system/data capabilities. The role...

  • Revenue Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Batho Pele Top Services Full time

    Our client would like to recruit a Cape Town based Revenue Analyst in their Finance Department with at least 1-2 years' relevant experience. This position reports to the Gaming Revenue Manager.Responsibilities: The monitoring of the Central Electronic Monitoring System (CEMS) in terms of adjustments, queries and cashups Recording of all Site queries relating...

  • Sales Insights Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Tmf Group Full time

    Wherever you're based and whatever your role at TMF Group, one thing's for certain: you'll be part of a truly diverse, global business and benefit from the many advantages that brings.Already Applied?Update your details, view your applicationand progress >> Login Job search Already Applied?Update your details, view your applicationand progress >> Login Job...

  • Technical Support Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa DigiCert, Inc. Full time

    at DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We...

  • Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa NMI Full time

    We are recruiting for a talented SaaS Support Data Analyst to provide a first-class service to our customers who are using our IRIS CRM product. IRIS is an NMI company.Key Responsibilities: Solving residual calculation tickets accurately through the use of Excel and IRIS CRM. Creating new mathematical formulas and verifying existing formulas to ensure that...