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Operations Manager
2 weeks ago
WNS (Holdings)
Limited (NYSE:
WNS) is a global Business Process Management (BPM) leader.
WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.
WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa.
We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.
Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.
Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description:
An exciting opportunity for a Group Manager - Operations Night Shift has just become available in our US Insurance Campaign.
We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Team Leaders to create a customer centric and high performance culture through effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.
WHAT YOU'LL BE RESPONSIBLE FOR
Operational Delivery
Deliver Contractual & Commercial Performance
People Management
Create a High Performing, Highly Engaged Team
Stakeholder Management
Build Excellent Relationships, Internally & Externally, at all Levels
Compliance & Governance
Ensure Compliance to all Relevant Process & Regulatory Standards
Innovation
Drive Continuous Improvement & Create Value
OUR EXPECTATIONS OF YOU
Operations Accountability & Responsibility As part of the senior management team of our Night Shift Insurance campaign, you lead a team of operational leaders.
You drive the Company culture through effective communication, by continuously displaying the Company habits & behave as a role model leader
You develop your people through effective coaching, performance management & drive a recognition culture
You support your operations colleagues to exceed client expectations on all levels at all times
You have robust & honest performance & behavioural conversations
You drive compliance in everything you do
You are emotionally aware of yourself & others.
You handle your interactions with authenticity, empathy & professionalism
Qualifications:
Matric Relevant Tertiary Education (preferred) 3+ Years experience as a Contact Centre Team Leader / Operations Manager Previous Insurance Experience (preferred)
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