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Patient Administration Manager
2 weeks ago
Patient Administration Manager reporting to the
Finance Manager.
This role is responsible for the management and coordination of patient administration resources, processes and operations to achieve a quality service and optimize the facility's profitability.
Critical outputs
- Management of the total patient administration function including Case Management, Billings, Collections and Reception, i.e., tariffs/tariff structures, authorisations, LOS on confirmations, identify financial risks, copayments, etc.
- Expediently investigate and resolve claims and payments
- Process journals and adjustments
- Reconcile Debtors control account
- Liaise with Funders
- Assist with quarterly and annual stocktakes
- Meet and exceed customer requirements consistent with business priorities
- Preparation of month end reports and statistics
- Management and training of personnel
- Ensure compliance with Company Policies/Procedures and Legislation
Requirements:
- SANC registration as a Registered Nurse ideally with ICU experience
- 5 years' experience of Medical Aid administration processes and case management (ICD10, CPT 4 Procedure Codes and Per Diems)
- A minimum of 2 years supervisory or management experience
- Knowledge of hospital billing system and tariff structure will be an added advantage
- Experience in private healthcare environment
- Knowledge of fixed fee and private packages
- Relevant completed course in ICD and CPT coding
Skills
- Collaboration
- Report writing
- Analytical thinking
- Problemsolving, analysis and judgement
- Resilience
- Engaging diversity
- Verbal & written communication and presentation skills
- Influencing
- Negotiation
- Planning
- Customer responsiveness
- Excellence and quality orientation
- Ethical behaviour
- Technical and professional knowledge
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