Call Centre Manager Outbound Short Term Insurance

2 weeks ago

Johannesburg, Gauteng, South Africa The Recruitment Council Full time
Our client is recruiting for a Call Centre Manager | Outbound Short Term Insurance.

The purpose of this role is to ensure staff are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results

  • Qualification:


Grade 12/Standard 10/NQF
  • Completed FAIS credits
  • Regulatory Exam (RE 5)
  • Relevant tertiary qualification (3 years qualification)

Experience:

- +6 years insurance sales call centre experience
- +3 years' experience of general supervision of more junior colleagues (advantageous)

  • General understanding of Sales systems and applicable processes
  • Strong analytical capabilities
  • Proficient in excel

Essential Requirements:

  • Leadership Capability
  • Strong Written and verbal communication skills
  • Attention to detail
  • Strong technical skills
  • Commitment to personal and team goals
  • Provide technical guidance to team members

Responsibilities:

  • Implement strategies from senior managers to the team
  • Improve call centre sales efficiencies and increase departmental profits
  • Drive sales while optimizing the operation
  • Driving and achieving monthly sales targets and responsible for operational needs
  • Leading, coaching and directing teams
  • Ability to investigate factors impacting performance.
  • Plan, schedule and review workload to improve productivity, and the ability to measure results against targets (Gearing).
  • Work under guidance (but not constant supervision) to analyze data to identify trends and risks
  • Works without supervision and provides technical guidance when required on motivating all employees to learn, grow and develop so that they can obtain the knowledge and experience they need to assist the organization to reach their goals.
  • Strong ability to drive staff engagement across the business
  • Lead and direct the team to be able to reach operational efficiencies.
  • Communicate the plan from senior management to staff in a simple and understandable manner in order to reach organizational goals.

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