Aftersales Consultant

1 week ago

East Rand, South Africa SydSen Recruit Full time
Aftersales Consultant - East Rand, Gauteng

Our client is looking for a dynamic
Aftersales Consultant to join their thriving team in the Automotive Industry.

Purpose of the Role:

Our client is seeking a dedicated professional to ensure a seamless service experience for their customers.

The role involves fostering excellent communication among customers, parts, and service departments to achieve both customer satisfaction and financial goals.


Minimum Requirements:

  • 23 years of experience as an aftersales consultant or in a related role.
  • Premium brand experience is a must.
  • Automotive industry background.
  • Grade 12 qualification.
  • Computer literacy, preferably with Autoline or Kerridge.
  • Valid driver's license.

Duties (included but not limited to):

  • Confirming accurate customer details.
  • Determining payment methods.
  • Liaising with customers in case of warranty/motor plan issues.
  • Providing quotations for motor plan contracts where applicable.
  • Preassessing all bookings for the next day.
  • Offering customers a preassessment visit to confirm challenging problems.
  • Following up on parts orders and promptly informing customers of any delays.
  • Creating repair orders.
  • Arranging booking reminders.
  • Planning routes and ensuring driver availability on the day of service.
  • Ensuring clean and available loan vehicles for customers.
  • Maintaining accurate customer information.
  • Monitoring outstanding parts orders and unpaid invoices.
  • Confirming customer and vehicle details.

SYDSEN RECRUIT (Follow us on Facebook, Instagram and LinkedIn)

  • For more information please contact:
**Natani Taljaard

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