Aftersales Consultant

Dealership Aftersales Consultant - East Rand

Our client is looking for a dynamic **Aftersales Consultant** to join their thriving team in the Automotive Industry.

**Purpose of the Role**:
Our client is seeking a dedicated professional to ensure a seamless service experience for their customers. The role involves fostering excellent communication among customers, parts, and service departments to achieve both customer satisfaction and financial goals.

**Minimum Requirements**:

- 2-3 years of experience as an aftersales consultant or in a related role.
- Premium brand experience is a must.
- Automotive industry background.
- Grade 12 qualification.
- Computer literacy, preferably with Autoline or Kerridge.
- Valid driver's license.

**Duties (included but not limited to)**:

- Confirming accurate customer details.
- Determining payment methods.
- Liaising with customers in case of warranty/motor plan issues.
- Providing quotations for motor plan contracts where applicable.
- Pre-assessing all bookings for the next day.
- Offering customers a pre-assessment visit to confirm challenging problems.
- Following up on parts orders and promptly informing customers of any delays.
- Creating repair orders.
- Arranging booking reminders.
- Planning routes and ensuring driver availability on the day of service.
- Ensuring clean and available loan vehicles for customers.
- Maintaining accurate customer information.
- Monitoring outstanding parts orders and unpaid invoices.
- Confirming customer and vehicle details.

**SYDSEN RECRUIT (Follow us on Facebook, Instagram and LinkedIn)**
- For more information please contact:
**Carmen Harris