Modern Client-technical Specialist

2 weeks ago


Midrand, Gauteng, South Africa Full Circle Resourcing Full time
Our client requires the services of an
Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office rotation - ISB5201124
-
Amazing brand with cutting edge technology:


  • Excellent teams in Global team collaboration:
-
High work-life balance with Flexible hours:


  • Agile working environment

POSITION:
Contract until December 2026

COMMENCEMENT:
As soon as possible

QUALIFICATIONS/EXPERIENCE

  • Min. 5 years IT experience
  • A university degree in a relevant field of study (e.g. computer science, engineering, sciences) or a comparable qualification
  • Operations experience of on premises Linux Servers and Windows Servers
  • Experience with enterprise network configurations
  • Experience with Databases
  • Experience with ITIL processes
  • IT experience delivering operations support services
  • Strong analytical and problemsolving skills with a high attention to detail
  • Interest in cloud and new technology stacks

ESSENTIAL SKILLS

  • Backout Planning
  • Business Continuity Management (BCM)
  • Change Management (CM)
  • Cutover Planning
  • Fallback Planning
  • Incident Management (IM)
  • IT Service Management (ITSM)
  • Problem Management (PM)
  • Release Planning
  • Start Up Management (SUM)
  • System Monitoring
  • Technical Continuity Management (TCM)
  • Experience with Active Directory
  • Experience with Scripting (PowerShell, Bash etc.)
  • Experience in troubleshooting infrastructure, network, and integration issues
  • Experience with ITL processes (Incident, Change and Problem management)
  • Profound experience in build and operation of IT infrastructure solutions
  • Experience with the design and set up of Microsoft based IT solutions.

ADVANTAGEOUS SKILLS

  • Excellent communication skills in a clear a concise way with team members, stakeholders, and management on an appropriate level of detail
  • Strong ability to understand technical dependencies and enterprise setup on a global scale
  • Strong ability to analyze issues, build a resolution plan and bring it to successful implementation
  • Ability to deliver on time and in excellent quality
  • Willing to deal with international and German customers
  • SELF STARTER, selfmotivator, selflearner
  • Ability and willingness to coach and give training to colleagues
  • A sound knowledge of IT security requirements for enterprise IT solutions
  • Agile mindset and knowhow (of agile processes and principles)
  • Good written and spoken English skills
  • Good Documentation skills

ROLE:

  • Action and resolve IM (Incident Management) tickets
  • Action and resolve CIM (Critical Incident Management) tickets as required
  • Raise and lead tasks PM (Problem Management) tickets as identified
  • Action and coordinate CM (Change Management) tasks and tickets as required
  • Assist user departments in drafting system requirement documentation based on business processes
  • Perform daily system handover and startup tasks to ensure operational readiness of systems
  • Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements
  • Propose and review system design and evaluate alternatives
  • Develop systems solutions in line with quality and delivery requirements
  • Provide general assistance to the Operations team and end users
  • Adhere to the PIC processes (Problem, Incident & Change Management
  • Perform daily operations tasks and end user support
  • Creation of pertinent test documentation
  • Work on Application Lifecycle Management topics including designing, planning and maintaining Software packages
  • Actively work on constantly improving operational excellence including automation and proactive monitoring approaches
  • Enable end user knowledge transfer and training
  • Work closely with other functional consultants, developers, product owners and various global stakeholders in a bigger feature team
  • Work with other IT teams on integration of new features and components
  • Coordinate activities with IT sourcing providers
isanqa #isanqajobs #DEVOPS #technicalspecialist #productlifecyclemanagement #incidentmanagement #projectmanagement
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