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Service Controller

3 months ago

Cape Town, Western Cape, South Africa SFG Engineering Services Full time

Job Requirements:

  • Possession of Matric Certificate.
  • Demonstrates the ability to handle difficult customers
  • Determination to provide solutions for customers (consultative approach).
  • Must be resultorientated and able to work both independently and within a team environment.
  • Must possess excellent verbal and written communication skills.
  • Service orientated experience will be an advantage, but not necessary.
  • SAP experience will be an added advantage.
  • Service package experience will be an added advantage.
  • Valid driver's license.

Responsibilities:

PRIMARY FUNCTION:

Day to day administration of service calls, quoting, invoicing, and processing of all administration relating to the service department such as:

  • Accurately logging of service calls (Praxedo) and ensure they are assigned to the correct service technician.
  • Project manage and schedule technicians for equipment installations together with the sales team based on completed service requirements, payments/orders, stock availability and customer communication.
  • Become competent at quoting customers, checking spares availability and pricing to complete customer orders.
  • Invoice service technician's job cards on Praxedo on completion.
  • Closing off job cards (Praxedo) with resolutions once the job is completed.
  • Source, investigate and provide service history on equipment for customer queries, including competence on SAP to source details of the customer.
  • Be willing and able to assist with controlling technician's spares stock (issues, returns, variances & stock counts).
  • Identify and process warranty and guarantee claim service calls and invoices when required.
  • Providing holiday AND SICKNESS COVER FOR OTHER OFFICE STAFF.
  • Carry out such administration tasks as may be required.
  • Compiling a job card register of completed jobs for reconciliation purposes.
  • Tracking spares orders relating to jobs with the spares department.
  • Assist with annual stock count.

SECONDARY FUNCTION:

Day to day administration of office:

  • Relieve switchboard when necessary and direct messages to correct departments.
  • Assist technicians with purchase of local spares.
  • Assist technicians with internal ordering of spares and internal transfers.
  • Assist with scheduling of technicians.
  • Assist with invoicing on SAP when necessary.
  • General relief of administration overflow where necessary.
  • Archiving of documents in the office to create order and traceability.

Specific Requirements/Additional information

  • Discretionary 13th Cheque based on performance.
  • Medical Aid on 50/50 basis
  • Discovery Classic saver plan
  • Pension fund 50/50 basis
  • Free Life Insurance
  • 15 Days Annual leave 20 Days after year 4.