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Senior Employee Benefits Administrator

4 months ago

Stellenbosch, Western Cape, South Africa PSG Wealth Financial Planning Full time

Primary objective:

  • To deliver a professional and excellent quality of service to employers and members of retirement funds, in accordance with the service level agreements and annual strategic planning.
  • Excellent technical knowledge on both risk and retirement
  • To ensure an effective employee benefits environment and adhere to all FAIS requirements

Duties

  • Independently manage and consult on client portfolio.
  • Establish and maintain relationships with key decision makers at the participating Employer
  • Provision of appropriate advice, excellent client service and project management of Fund critical events to ensure the smooth running of the Fund.
  • Effective management of service providers and adherence to PSG standard operating procedures
  • Prepare and conduct member presentations Individual discussion with new members explaining benefits, when required.
  • Conduct risk and retirement rebrokes
  • Prepare and distribute agenda packs for meetings.
  • Manage monthly reconciliations.
  • Provide ongoing feedback to clients.
  • Arrange MANCO meeting and perform secretarial services; agenda pack preparation, minutes, actions from meetings
  • Develop strong relationships with all internal colleagues and external service providers to ensure operational efficiency and discuss product characteristics and appropriate training, service and support.
  • Building key relationships with all service providers (i.e. administrators, insurers, etc.), and clients.
  • Legal Employee benefits industry and legislation knowledge are essential. Keep abreast with all changes.
  • Attend required internal and external forums and training courses.

Compliance to Internal Processes:

  • Delivering of service and commitments to clients thus building and maintaining a trust relationship with clients.
  • Undergo all training required.
  • Adhere to general administration tasks, filing, updating the internal system, electronic storing of minutes, reports etc

Minimum Requirements:

  • Matric and NQF Level 6 and / or CFP qualifications.
  • 5 years' experience in the Employee Benefits industry.

Critical Competencies:

  • Strong computer skills (ie Microsoft Word, Excell, Powerpoint etc)
  • Planning and organising
  • Presentation & communication skills
  • Problem solving, analysis & negotiating skills
  • Flexibility
  • Strong understanding of customer and market dynamics and requirements.
  • Strong entrepreneurial qualities
  • Selfmotivated
  • Resourceful Clientcentric Expertise and Continuous Learning
  • Personal Accountability
Core Competencies

  • Maintain professional internal & external relationships that meet company core values
  • Demonstrate technical as well as product knowledge.
  • Have excellent knowledge of the client value proposition and service offering.
  • Have a solid understanding of the employee benefits industry as well as competitors operating in this environment.
  • Understand how own contribution impacts on the results of a business area.
  • A track record of client service excellence.
Attributes

  • Selfstarter, Selfmotivated, Selfmanaged and accountable for performance outputs
  • Independent thinker, yet operate within a teambased approach
  • Can do attitude
  • Strong decisionmaking skills and ability to use professional judgment
  • Excellent interpersonal and relationship building skills
  • Trustworthy
  • Read & understand people well, connect and show empathy
  • Ambitious and goal orientated
  • Presentable & Professional
  • Extroverted and approachable
  • Communicate effectively
  • Drive execution
  • Foster innovation
  • Demonstrate high integrity
  • Analytical thinking
  • Problem solving
  • Additional Inherent Requirements
  • Meet required deadlines.
  • Own transport and driver license required.

Experience:

Employee Benefits: 5 years (preferred)

Ability to Commute:

  • Stellenbosch, Western Cape (required)

Ability to Relocate:

  • Stellenbosch,

Western Cape:
Relocate before starting work (required)