Senior Growth Advisor

2 weeks ago

Johannesburg, Gauteng, South Africa No Joke Marketing Full time

Are you a driven, results-oriented professional ready to take your career to new heights? At No Joke Marketing Agency, we are on a quest to find a dynamic and seasoned Growth Advisor (Account Manager) to join our trailblazing team.

As a pivotal player in our Customer Experience department, this role offers the thrilling opportunity to spearhead innovative projects and foster transformative growth both for our clients and our company.

If you're looking to make a tangible impact in a fast-paced, forward-thinking environment, look no furtherGrowth Advisor POSITION'S GOAL.

To ensure our client's satisfaction by creating a line of communication between our team and clients, ensuring their progress through the pillars, having a hand in their company growth.

Manage projects and processes and evaluate performance, effectiveness and efficiency, identify areas of improvement.

Set goals for innovation, implement new processes to reach goals under a set timeline, and conduct regular evaluations during implementation.

KEY FUNCTIONS AND RESPONSIBILITIES.

DAILY:
Manage databases to track productivity and deliverables.
Track client progress
Gather client feedback and address their needs and concerns
Regular client check-ins to review progress
Attend all company meetings on time.
Be a team player and be willing to sacrifice for the good of your teammates and the company.
Maintain a positive attitude and focus on solutions and not problems.
Provide constructive criticism with potential solutions to challenges you see within your job and the company.
Build daily successful habits and routines to help yourself and your team.

MONTHLY:
Analyze process status.
Identify areas of improvement.
Implement changes in new processes.
Identify one key win

QUARTERLY:
Revisit department goals and productivity data to analyze effectiveness.
Meet with business management to evaluate objectives.

SEMESTRIAL:
Receive performance evaluations.
Provide performance evaluations to employees to streamline processes.

NOTE:

This list does not encompass all your tasks and is a guideline for best practices and minimum standards for your position.

This may be updated at a future time.
BIGGEST CHALLENGES FOR THIS POSITION.
Continuous data evaluation and troubleshooting.
Trial and error of implementation of new project management.
Implementing effective, streamlined training.
Maintaining a project budget.
Keeping projects up to date with current technology.
Make sure assigned clients respond to emails.
Be able to read client cues and identify adequate solutions.
Constantly retaining specific information for each client.
Accurately understand the client's needs and ideas.
STRATEGIC INTERNAL RELATIONS.
Person
Object of interaction
Frequency
Operations Manager
Status and wellness checks of your dept
Weekly
Growth Advisor Team
Update on client progress, assistance etc
As needed
Head of HR
Feedback, evaluations.
Per semester

CEO
Feedback, evaluations.
As requested
STRATEGIC EXTERNAL RELATIONS.
Company
Object of interaction
Frequency
Assigned Portfolio of Clients
Status and updates and overall wellness client account checks.
As needed
SOFT SKILLS.
Company's requirement

  • Teamwork
  • Flexibility and Adaptability
  • Integrity
  • Customer Service
  • Communication
Position's requirement

  • Leadership
  • Organization
  • Attention to detail
  • Excellent at troubleshooting
  • Strong long-term problem-solving kills
HARD SKILLS.

HARD SKILLS REQUIRED

LEVEL
Project Management
Expert
Metrics, figures, & finance
Expert
Budget Allocation
Expert
Report Analysis
Expert
Communication & Approachability
Proficient
Time management
Expert
Documentation
Proficient
JOB PROFILE.

GENERAL CHARACTERISTICS:
Location
Fully Remote

SALARY RANGE:
Amount
Currency
Frequency
$1,700

USD
Bi-Weekly

EDUCATION & AREAS OF EXPERTISE:
Formal Education
Not Essential – Bachelor's Degree in Business, Business Management, or related field.
Complementary studies
Not Essential – Leadership, project management, business administration.
Internal tests
Written English questionnaire
Spoken English interview
Conative test
Cultural fit
Areas and minimum time of experience
Not essential – 5 years in project management, 2 years in a leadership role.
Languages
Fluent English.

TECH REQUIREMENTS

PC specifications Processor:

Intel Core i5 CPU @2.0GHz (4 CPUs) or greaterMemory: 8GB RAM or greaterBackup power Uninterrupted Power Supply (UPS) with a battery life of up to4-5 hours(2000VA) (or willing to purchase before commencing teaching).This is applicable and a non-negotiable requirement for candidates based in a country where regular power interruptions occur.

A stable fibreinternet connection At a minimum of 20 Mbps upload and download speedsPC is connected via a LAN cable and not via a Wi-FiconnectionNoise-cancellingheadsets and HD web camera Backup headset is highly recommended

Ready to leap into a career that challenges and excites every step of the way? At No Joke Marketing Agency, we don't just dream about the future—we build it.

We are eager to welcome a visionary leader who is as passionate about customer satisfaction as we are.

Apply now to become the cornerstone of our Customer Experience team and drive success in an empowering and collaborative workplace.

Don't miss your chance to be a part of something big. Join us as our Senior Growth Advisor, where your journey is just beginning

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