Senior Itsm Change Manager

2 weeks ago

Cape Town, Western Cape, South Africa iOCO Full time

JOBNUMBER

iOCO02986

  • CONTRACT TYPE

Contract

  • STATE/PROVINCE

Western Cape

  • CONTRACT TYPE
:

Hybrid

The Role:


Are you a seasoned IT professional with a passion for change management? We're looking for a
Senior Change Manager with a proven track record in IT Service Management (ITSM) to oversee our change processes and drive continuous improvement.

In this role, you'll have the opportunity to leverage your expertise in implementing and optimizing ITSM frameworks such as ITIL (Information Technology Infrastructure Library) to ensure the successful delivery of IT services.


Skills and Experience:

What you'll do:

  • Develop and implement comprehensive change management strategies and processes aligned with ITSM best practices, with a focus on minimizing disruption and maximizing efficiency.
  • Lead and facilitate change management activities across the organization, including assessing change impacts, identifying stakeholders, and developing communication and training plans.
  • Collaborate closely with crossfunctional teams, including IT operations, development, project management, and business stakeholders, to ensure effective coordination and alignment of change initiatives.
  • Provide guidance and support to project teams and stakeholders in implementing changes, including assessing change readiness, identifying potential roadblocks, and developing mitigation strategies.
  • Monitor and measure the effectiveness of change management processes, analyzing metrics and KPIs to identify areas for improvement and implementing continuous improvement initiatives.
  • Stay abreast of industry trends and best practices in ITSM and change management, leveraging insights to enhance organizational capabilities and drive innovation.

Your Expertise:

  • Proven experience (8+ years) in a senior change management role within a complex IT environment, with a strong understanding of ITSM frameworks and methodologies.
  • Demonstrated expertise in designing and implementing change management processes and procedures, including change impact assessment, stakeholder analysis, communication planning, and training strategies.
  • Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
  • Strong analytical and problemsolving abilities, with a focus on datadriven decisionmaking and continuous improvement.
  • Experience leading crossfunctional teams and managing complex change initiatives from inception to implementation.
  • Proficiency in ITSM tools and platforms (e.g., ServiceNow, BMC Remedy) and familiarity with project management methodologies (e.g., Agile, Waterfall).
  • Selfmotivated and proactive with a strong commitment to delivering highquality results in a dynamic and fastpaced environment.

Qualifications Required:

  • Bachelor's degree in IT, Computer Science, Business Administration, or related field; advanced degree or relevant certifications (e.g., ITIL Expert, Change Management Practitioner).

Other:

Other information applicable to the opportunity:

  • Contract Position
  • Location: Cape Town Hybrid

Why work for us?

  • At iOCO, we believe anything is possible with modern technology we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.
  • Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.
  • By joining IOCO you will have an open invitation, a place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions.
  • We encourage diversity and work culture, and
    Setting U up for
    Success **#SuuS

  • Team Lead: Itsm Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa Engen Full time

    Purpose of the Job:To lead a team of technical professionals that are customer focused and effectively manages the system infrastructure, databases and SAP integration platforms including, but not limited to resourcing, input into budgeting, communication and oversight of new initiatives in addition to building effective relationships with customers, service...

  • IT Change Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa New Beginnings Recruitment Full time

    An IT Change Manager is responsible for overseeing and managing changes to IT systems, infrastructure, and processes within an organization. They ensure that changes are implemented smoothly, efficiently, and with mínimal disruption to business operations.Change Management Process: Develop and implement an IT change management process aligned with industry...

  • Senior Change Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa DLK Group Full time

    Job Description The role of the Senior ChangeManager includes (but is not limited to) the following duties: Lead all aspects ofchange management program. Engage with seniorleadership and executives to gain buy-in, also manage other change managementpractitioners. Apply a structuredmethodology and lead change management activities. Apply a...

  • Senior Change Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Job AdvertIn a world where change is our only consistent, it is imperative to nurture and manage changes, plan ahead and remain relevant. Webhelp is looking for someone who's not afraid of change to join our Claremont team. Someone who never wants to stop learning or teaching. Someone with chameleon-like capabilities to adapt, change and thrive in an...

  • Senior Change Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Location Cape Town, South AfricaLanguage English***Job Advert:In a world where change is our only consistent, it is imperative to nurture and manage changes, plan ahead and remain relevant. Webhelp is looking for someone who's not afraid of change to join our Claremont team. Someone who never wants to stop learning or teaching. Someone with chameleonlike...

  • Change Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Nimble Group Full time

    Specialist in Culture Change, Facilitation and Learning and DevelopmentABOUT USNimble Group is a specialist financial services firm that provides credit management solutions to established credit grantors across the banking, retailer, and service-providing industries.Culture-wise, we are looking for someone who will contribute to our nimble nature,...

  • Change Management: Change Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa TFG Human Resources Full time

    Position Description:Change Management: Change LeadDriving and leading a large strategic change initiative to improve efficiencies and meet the organisations strategic objectives. Ensuring organisational readiness through communication, training and coaching engagements so that the new system is embraced, adopted and effectively utilized.Your key...

  • Change Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Datafin Full time

    ENVIRONMENT: BE responsible for the delivery of IT and Business specific change requirements for multiple projects within the organisation of a dynamic Energy Company seeking a Change Manager to fill a 12 Month Contract role. You will build and deliver Change Management plans ensuring that business resources are upskilled appropriately to perform their roles...

  • Senior Security

    2 weeks ago

    Cape Town, Western Cape, South Africa Datafin Full time

    ENVIRONMENT: YOUR strong passion for Information Governance and Cyber Security and technical expertise is sought to fill the role of a Senior Security & Systems Engineer sought by a dynamic Healthcare Service Provider. Your core role will be taking charge of the optimization, monitoring, and support of internal and client facing Security & Systems, both...

  • Change Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Datonomy Solutions Full time

    Responsible for delivery of change requirements for various projects Input into change management plans and interventions to shift Department's teams to new ways of working Work with the Department's and Data and Analytics Project Manager to deeply understand change needs and impacts Work with the Change Teams to create engagement plans and material across...

  • Change Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa HR Genie Full time

    ROLE: Change Manager (Retail/FMCG)DURATION: 12 Months Location: Cape Town (Onsite) Our client is a powerhouse in the FMCG/ Retail industry. They are looking for a Seasoned Change Manager to join their team to assist on a Tech adoption process. Required: Change management experience for Tech implementations is crucial (IT systems, SAP)Retail or FMCG...

  • Change Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Salt Recruitment Full time

    Job Ad: IT Change Manager (12-Month Contract) - Cape Town City CentreWe are seeking an experienced IT Change Manager to join our team on a 12-month contract at our Head Office in Cape Town City Centre. As the IT Change Manager, you will play a pivotal role in delivering IT-specific change requirements for multiple projects within our...

  • Change Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Salt Recruitment Full time

    Job Advertisement: IT Change Management Specialist (12-Month Contract)We are seeking a highly skilled IT Change Management Specialist to join our client's team on a 12-month contract basis. As the IT Change Management Specialist, you will be responsible for delivering IT-specific change requirements for multiple projects, managing stakeholder engagement, and...

  • IT Change Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Progressive IT Resourcing Full time

    IntroductionResponsible for delivery of IT specific change requirements for multiple projects. Input into change management plans and interventions to shift IT teams to new ways of working. Work with the IT Project Manager to ensure that the IT Project team is on-boarded and trained, and business resources are up-skilled appropriately. Work with the Change...

  • Senior Project Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Network Contracting Full time

    Key Responsibilities: Oversee the endtoend project management lifecycle, ensuring projects are delivered on time, within budget, and according to quality standards. Develop and execute comprehensive project plans, including scope, goals, deliverables, resources, timelines, and budgets. Coordinate crossfunctional teams, facilitating effective communication,...

  • Project Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Network Contracting Full time

    Key Responsibilities: Oversee the endtoend project management lifecycle, ensuring projects are delivered on time, within budget, and according to quality standards. Develop and execute comprehensive project plans, including scope, goals, deliverables, resources, timelines, and budgets. Coordinate crossfunctional teams, facilitating effective communication,...

  • Change Management Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa IQbusiness South Africa Full time

    Our Change Managers assists organisations with meeting their business objectives by focusing on the people side of change - including changes to business processes, systems and technology, job roles, and organisational structures. We drive faster adoption, greater utilization, and higher proficiency around changes impacting employees, to keep business...

  • IT Service Delivery Manager Cape Town

    2 weeks ago

    Cape Town, Western Cape, South Africa Dynamic Outsourced Solutions Full time

    This position involves working closely with clients and internal IT teams to ensure smooth IT Service Management, contributing to business growth and enhancing value for both the company and its clients through IT solutions. We are also responsible for fostering strong relationships with business client IT departments.About the Role:Candidate must be a...

  • Senior People Change Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Health Solutions Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect...

  • Organisation Design and Change Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Vivo Group Full time

    OD and Change Specialist - Cape TownResponsibilities Using a structured methodology, develop a change management strategy to define, lead and support the implementation of required organisational change management activities. Define and implement process of identifying change readiness and assessing the impact of proposed and implemented changes. Complete...