Rooms Division Manager
2 weeks ago
Your role would be to:
Ensure the smooth running of the day-to-day operations of the entire Rooms Division department namely Guest Services, Front Office, Concierge, Housekeeping, and Maintenance in an attentive, friendly, efficient, and courteous manner.
The Rooms Division Manager is also overall responsible for providing all guests with quality service while maximizing room revenue and productivity and developing managers and employees by leading the HOD team a to meet business targets and deliver exceptional guest service.
Minimum Experience and Qualification Required:
- Diploma in Hotel or Food & Beverage Management
- 3 years Rooms focused Management experience in a 5* Hotel at a senior level.
- Computer literate with advanced working knowledge of Microsoft Office Outlook, Word and Excel
- Advanced working knowledge of Opera, including backend programming of menu items, employee profiles etc.
- Exposure to Micros
- Highly presentable and well spoken
- Excellent command of the English language with solid verbal and written communication skills
- Proven ability to proactively analyse financial and economic data and proactively advise against potential risk
- Proven exceptional track record of guest interaction and service recovery
- Able to work flexible hours, weekends and holidays and late shifts and travel
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