Rooms Division Manager

3 weeks ago


Cape Town, Western Cape, South Africa Tanya Serra Full time
Job Posted: 26-Aug-2023

  • Location: Cape Town

SUMMARY


To manage and control all operational and accounting aspects of the Front Office, Maintenance and Housekeeping and ensure smooth running of all departments.

Act as a Host Manager and work together with Operations on various projects when required.

MINIMUM REQUIREMENTS

QUALIFICATION:
Matric. Hospitality qualification advantageous

EXPERIENCE:2-3 years in similar position in a 4/5 star environment

DUTIES AND RESPONSIBILITIES:

Operations

  • Minimum of 2 duty manager shifts per month to ensure full understanding of operations.
  • Assist in maintenance, front office and housekeeping departments as per operational requirements
  • Summarise guest feedback from Centricity, Trip Advisor and Flash feedback cards to plan, communicate and action residential/facilities work needed in the property
  • Ensure only approved suppliers are used
  • Updating of suppliers list
  • Filling the gap between operational and facilities
  • Anticipates the needs of 'repeat' guests and regularly update/review the VIP structure.

Training and Development

  • Ensure Hotel/Operations induction manual is up to date and introduced to all new staff
  • Operational modules are developed and part of your staff training
  • Monthly tests are issued to staff
  • Ensure regular on the job training is taking place in your departments

Recruitment

  • Ensure that the correct recruitment process is followed for all new recruits and internal promotions/transfers within the company
  • Act as liaison with the dedicated recruitment consultants in the company

Standards, Policies and Procedures

  • Ensure that the purchase order procedure is followed at all times
  • Ensure that the dress code procedures for the departments is in place and that all employees are neat an tidy
  • Ensure that fair and equitable discipline is applied
  • Maintain staff files
  • Ensure leave planners and policies are followed
  • Ensure housekeeping operational, transactional and permanent files are kept up to date
  • Housekeeping policies and procedures adhered to
  • Correct office procedures are adhered to by all Rooms Division Departments
  • Assist with winter planning
  • Recognise operational challenges and assist with research and solutions
  • Assist in compiling interior surveys
  • Arrange appliance maintenance, service and repairs
  • Assist in creating and updating house files
  • Compiling appliance manuals
  • Updating of master inventory costs
  • Assist in creating Hotel operational modules
  • Placing orders
  • Assess communicate and provide feedback on products and specifications

Financial

  • Ensure weekly revenue reporting are completed
  • Submit project management to financial controller/manager on a weekly basis
  • Involved with business planning and revenue management and forecasting
  • Assist in placing orders and filing

Statutory

  • Ensure all staff under your control is knowledgeable about health and safety procedures
  • Be familiar with the Health and safety measures of the property
  • Report any noncompliance

Human Resources

  • Hold and/or attend monthly departmental meetings with your departments
  • Ensure dress code is up to standard
  • Staff files are up to date
  • Leave and ESS management
  • Holding regular performance appraisals with senior staff, identifying areas for development and training needs
  • Staff locker monitoring and inventory
  • Chairing of disciplinary enquiries
  • Job Title


Rooms Division Manager
  • Atlantic Seaboard
  • Employer Type
  • Employer Type
-> Hotels

  • Job Type
  • Job Classification > Rooms Division Management
  • FT/PT
  • Job Type
-> Full-time

  • Province
  • Location > Western Cape
  • Town/City
  • Cape Town
  • Salary Type
  • Monthly
  • Salary
  • R30 000 R35 000 ctc
  • Start Date
  • TBA
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