Front Office/ Rooms Manager

2 weeks ago

Cape Town, Western Cape, South Africa HotelJobs Full time

An Upmarket Business hotel in Cape Town is requiring a strong Front Office Manager with some rooms division experience to be groomed into a Deputy General Manager role. ROOMS/FOM is key here

THIS IS A LIVE OUT POSITION - FACE TO FACE INTERVIEWS IN CAPE TOWN ONLY

Key Areas of Responsibility:

General Management, HR & IR processes, Rooms Division Management

Prerequisites:

-
Minimum of 5 Years as a FRONT OFFICE MANAGER in a 4/5 Star Hotel:

  • Human Resources knowledge and assisting with recruitment and enforcing the in-house disciplinary code
  • Excellent knowledge in Rooms Division Departments
  • Exposure to Financials and Revenue from all Hotel Departments
  • Has an excellent eye for attention to Detail Is firm and assertive and can make good business decisions
  • Can Implement High Standards, Procedures and Structures
  • Must be savvy on Word, Excel, PowerPoint, Training Is a Team Leader and earn respect from a dedicated team at the hotel
  • Own transport is essential for this position
  • Must be able to communicate in English & Afrikaans writing and speaking
  • Person of sober & honest habits.
  • Prepared to take a random Drug, Alcohol or Poly Graph test should the company require this to be done
  • Extensive handson experience
  • Available to work when needed, including weekends, holidays, and nights.
  • Not a Clockwatcher
  • CAN-DO attitude
  • Willing to be Flexible to the work environment
  • Good communication skills to find out exactly what your guests require
  • Personal charm on dealing with guests telephonically & face to face DUTIES AND RESPONSIBILITIES:
  • Assist the General Manager in the day to day running of the hotel.
  • Greets and assists all hotel guests with day to day operations.
  • Do Duty Manager shifts when required.
  • Assists in arrival & departures at the reception desk.
  • Checks cleanliness of hotel and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
  • Responsible for accurate and professional shift handovers.
  • Prepares and checks all arrivals and assists should a guest need to be escorted to their room.
  • Coordinates with all departments concerned in order to maintain smooth day to day operations in the hotel.
  • Checks groups in, ensure switchboard carries out professional & appropriate wake up calls to guest that request this service.
  • Handles guest complaints and other related daily problems and reports back to the General Manager on all such matters.
  • Assists reception, business centre, cashier, concierge and porters during a busy shift.
  • Attention to detail is very important in this front line position.
  • Authorizes charges to be made for late room departures.
  • Promotes and maintains good public & staff relations.
  • Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
  • Fulfilling the role as General Manager in the absence of the General Manager
  • Planning maintenance work, events and room bookings.
  • Conducts and ensures the staff are neat of appearance as well as correct attitude and behaviour, discusses problems that encountered during their shift.
  • Need to be able to think quickly on your feet and make decisions with problems come up.
  • Ensure full compliance to Hotel operating controls, policies, procedures and service standards.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Coordination with HOD's for the execution of all activities and functions.
  • Overseeing and managing all departments and working closely with department heads on a daily basis.
**Must have previous management experience Small Luxury Hotels, strong FOM or rooms division background preferred.

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