Service Consultant: 8137 Nb

2 weeks ago


Somerset West, Western Cape, South Africa Exceed Hr Full time

Reference: 8137 NB

Consultant:
Nine Broodryk


  • Provide technical guidance to clients on system/workflow best practices.
  • Assist staff with troubleshooting clientspecific logs.
  • Handle and escalate customer requests, complaints, and feedback and provide appropriate solutions.
  • Follow up with clients to ensure the resolution of issues in a timely manner.
  • Keep accurate records of customer interactions.
  • Follow communication procedures.
  • Accurately translate client requirements into usable specifications for the development team.
  • Ensure that support logs are accurate and thoroughly documented
  • Ensure a sense of confidence in clients that a high level of service will always be delivered

Qualifications:

  • Matric.
  • Oneyear IT qualification and/or business qualification
  • A background in the fruit industry is a plus


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