Admissions Officer_Online Campus

2 weeks ago

Cape Town, Western Cape, South Africa South African College Of Applied Psychology Full time

The South African College of Applied Psychology (SACAP) is the leading independent provider of education in psychology, counselling and coaching, offering accredited undergraduate and postgraduate qualifications.


SACAP is looking for an Admissions Officer for the ONL (Online) Campus based at Head Office in Claremont; who is responsible for selling SACAP programmes, growing SACAP new student numbers, finding new business and maintaining a healthy pipeline for future deals, and responding to new and current client base regarding complaints and services.


Responsibilities:
The candidate will be required to perform various functions that would include:

  • Follow up on all enquiries using the CRM system in close collaboration with other staff in the admissions department: Send templates to each studentCall back students who request a callProvide clarifications to student's queries in a professional mannerFollow-up with students for any enquiries through direct meetings, live chat, phone calls and emails 2.
Assist the marketing team at SACAP with in-house and external events:

School Expo'sMake sure there is enough marketing materialRepresent the college in a professional way
Participate at SACAP Information Evenings and Open Days throughout the year:

Make sure information packs are madeMake sure all information given is up to datePresent to classes on the courses availableAssist with arranging orientation programs, educational workshops and graduation programs for students4.Provide testimonials and participating in Media and Public Relations campaigns when necessary 5.

Monitor and updating ALL SACAP Social Networks and the CRM system:


Updating all systems such as CRM, Student Base and student Manager, insuring tagging and inserted information is correctLinking students with other departments within SACAP6.


Monitor and follow through with all prospective students:
Leads on CRMWalk insEmailsTelephone calls7. Interview new students entering new programmes: Interview students to understand their objectives and background8. Provide Career Guidance for all new students: Advise students about the programs offered, admission procedure, eligibility and costs involved9.

Provide information and product training for all stakeholders of SACAP on the various qualifications:


Product training presentationProvide support to prepare admission related presentationsDevelop innovative communication strategies, recruitment strategies and enrolment plans in coordination with senior management to attract and enrol more studentsMaintain a database of student information, telephone logs and student feedbacks in order to generate student reports for management whenever required10.


Assist students with registration process and study plan:

Application formsRegistration formsFinancial DocumentsCareer guidanceMERsProvide assistance to the students to complete the enrolment formsReview all the students' applications and refer the students to financial services personnel if requiredBioPsychoSocialsVisa letters11.


Filing and tracking all new student documentation:
File and track all information received in an organized manner 12.

Core Performance Areas:
Ensure you achieve your termly new student targetsFind prospective customers and new target segmentsMake the necessary phone calls and meetings to help boost salesPersist in sales even in the face of failureSchedule appointments and meetings as necessary Qualifications and Experience: Minimum education in Matric/Grade 12 certificateProven work experience as a sales consultantFamiliarity with CRM and Sales Force programmesUp to date with latest trends and marketing best practices Skills: Excellent written, verbal and interpersonal skills suitable for working with people at all levels within SACAP and its stakeholdersAbility to work under pressure and devise sales strategiesAbility to explain product and features and benefits in a way what stands out over competitorsPassionate about selling and finding ways to satisfy customer needsResilience and willingness to deal with rejectionExcellent organisation and management capabilities, including being a team playerOrganisational and time-management skillsKnowledgeable and passionate about SACAP and its offerings

Personal Attributes:
Team LeaderReliableProactiveOutgoingResponsibleOrganisedIntegrityTeam playerRespectfulFriendlyWorks well under pressureProfessionalEmpathyFocusAutonomyPositivityConfidence

Operating Hours:
This is a full-time position operating from Mondays to Fridays*:

Monday to Thursday: 08:30am to 17:00pm; Friday:08:30am to 16:00pm
*Due to the nature of this role, there will be a need to work flexible hours to the extent to which it is reasonably necessary to perform the duties of this position.

Please upload a copy of your Curriculum Vitae as well as a copy of your Identity Document.

Applications close on Monday 10 June 2024, 17:00pm.

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