Client Relationship Officer

2 weeks ago


Somerset West, Western Cape, South Africa Ecocert India Full time
Somerset West, South Africa- Customer relations- Permanent- Fair Trade
Job description:

Job description

We are hiring a
Client Relationship Officer (Fair Trade & Sustainable) that will be based in our Somerset West office and report directly to the Ethics & Sustainable Division Manager.

The CRO will play a pivotal role in communication with the clients, management of their files and the flow of certification.

-
_Your tasks_

  • Manage client communication and files for CSR/Fair Trade and Sustainable Agriculture related standards.
  • Monitor and ensure smooth certification flow for all client files in accordance with applicable guidelines.
  • Followup and evaluation of noncompliance resolution after audits.
  • Client acquisitions as well as preparing and issuing renewal quotations.
  • Other additional tasks from time to time as required by the E&S Division Manager.

Profile:

_Education:
_


  • Tertiary degree or diploma in social sciences, agriculture, business, law or other relevant qualification.

_ Language:
_


  • Excellent English and Afrikaans spoken and written competency. Other languages and/or experience in business management would be beneficial.

_ Technical skills__:
_

  • Experience and/or interest in sustainable agriculture/fair trade/CSR/certification would be beneficial.
  • High level of computer literacy confident MS Office user.

Behavioural skills:

  • Team player
  • Motivated
  • Selfconfident
  • Willing and eager to learn
  • Organized to the point of perfection

_ What's in it for you?_

Remuneration:
Market related salary, dependent on experience and qualifications
Type of contract: Permanent (6-month probation)
Benefits:60% medical aid contribution (after probation), life
- and disability insurance (after 12 months). Partial remote working is part of the current company policies.
-
But also: _When working more than 6 months you will become eligible for a performance bonus based on the level of achievement of your annual objectives._

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