Booking Clerk Fruit Industry

2 weeks ago

Somerset West, Western Cape, South Africa Zeminwe Full time

Responsibilities:

  • Handle bookings and reservations for fruit exports, ensuring accurate and timely processing.
  • Coordinate with internal departments and external stakeholders to gather necessary information for bookings.
  • Maintain accurate records of bookings, including shipment details, customer information, and special requirements.
  • Communicate with customers to confirm bookings, provide updates on shipment status, and address any concerns or inquiries.
  • Collaborate with shipping lines to arrange transportation logistics for fruit exports.
  • Coordinate with warehouse personnel to ensure smooth loading and unloading of fruit shipments.
  • Monitor and track shipments, keeping customers informed of the progress and addressing any delays or issues.
  • Prepare and process necessary documentation, such as shipping orders, invoices, and customs paperwork.
  • Ensure compliance with international trade regulations and requirements.
  • Handle administrative tasks related to bookings, including data entry, filing, and maintaining records.
  • Assist in resolving any billing discrepancies or disputes related to bookings.
  • Stay updated on industry trends, regulations, and best practices related to fruit exports.
  • Contribute to the continuous improvement of booking processes and procedures.
  • Provide exceptional customer service, addressing customer needs and concerns in a professional and timely manner.
  • Perform other duties and responsibilities as assigned by the supervisor.

Qualifications:

  • Matric with logistics degree
  • Previous experience in a similar role, preferably in the freight and forwarding industry or related fruit export industry knowledge
  • Strong knowledge of export procedures, documentation, and shipping regulations.
  • Excellent organizational and time management skills.
  • Attention to detail and accuracy in handling bookings and documentation.
  • Effective communication skills, both verbal and written.
  • Proficient in using computer systems and software for data entry and record keeping.
  • Ability to work well in a team and collaborate with different stakeholders.
  • Problemsolving skills to address any issues or challenges that may arise during bookings.
  • Flexibility to adapt to changing priorities and work in a fastpaced environment.
  • Knowledge of fruit exports and the agricultural industry is a plus.

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