Contractor: Assistant Manager: Service Operations

2 weeks ago


Johannesburg, Gauteng, South Africa ONDINI CONSULTING (PTY)LTD Full time

KEY PERFORMANCE AREAS:

  • Administer and maintain the current business systems integration solutions by:
  • Support in the measurement of key performance areas to identify abnormalities. (PSE, IPSOS, E-toyota One analysis
  • Monitoring routine and critical irregularities.
  • Proactively identifying problematic trends.
  • Monthly analysis and reporting.
  • Troubleshoot any integrationrelated issues and create best practices to prevent a recurrence.
  • Provide technical guidance to the Dealers on existing and new projects.
  • Research new methodologies and solutions to meet our growing needs and assure that remains competitive.
  • Concurrently work on multiple initiatives to further integrate and automate TSAM business systems to provide endtoend project lifecycle management.
  • Participate in the creation of best practice documentation, process/workflow mapping, and user guides.
  • Adherence to After Sales Franchise Standards at Dealer submissions.
  • Establishment of frameworks and processes in the Department.
  • Promotes continuous improvement, innovation, and sharing within the department.
  • Focus on and promote quality and safety in the work environment.
  • Strong organizational skills and the ability to balance, prioritize, and manage multiple projects of differing priorities and deadlines.
  • Excellent written and verbal communication and the ability to create comprehensive and accurate documentation.
  • Ability to work with autonomy in a fastpaced environment and a strong sense of accountability in an environment committed to continuous improvement and agile development.
  • Commitment to excellence and a passion for providing expert customer service
  • Onsite dealer support (Systems Training)
  • Working in an office and field.

AND EXPERIENCE REQUIRED:

  • NQF level Credits
  • Level 8 framework)
  • Business related qualifications, Information Technology (I.T/ Systems) or/ relevant qualifications
  • 3 years of working experience preferably in Customer service environment (Dealer operations/ Vehicle or Parts sales environment)
  • Knowledge of Technical Systems and Integration
  • PC Literacy: MS Excel, MS Projects & Word intermediate to advance level.
  • Basic knowledge of Dealer Management Systems

Job Types:
Full-time, Contract

Contract length: 12 months

Salary:
From R450,000.00 per year

Application Deadline: 2023/08/25
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