Senior Travel Specialist, Johannesburg: Salary to

2 weeks ago

Johannesburg, Gauteng, South Africa HotelJobs Full time

Key Performance Areas

  • Creative planning and designing of guest itineraries (according to their budget) or out of the box planning and designing of leisure FIT tailormade itineraries.
  • Managing the reservations process for bookings from quote to finalising, including invoicing and travel documents.
  • Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.
  • Working hours early and late shift, and emergency duty, on a weekly rotational basis.
  • Proactive selling of the Company's products and services ensuring the best possible experience for the guests

Requirements:
Qualifications, Skills, Knowledge, Experience

  • 4 to 7 years of Travel Specialist experience
  • Understanding of travel industry channels
  • Excellent computer skills including MS Office (Word, Excel, PowerPoint, Outlook)
  • WETU (advantageous)
  • Tourplan (advantageous)
  • ESS is essential
  • Good understanding of terms and conditions, product knowledge, third party and the Company's product destinations
  • A good knowledge of South Africa, Southern and East Africa preferable (more training will be provided should the applicant prove successful)
  • Calm and professional manner of servicing agents and guests
  • Problemsolving skills
  • Experiential creativity (crafting the ultimate guest experiences)
  • Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
  • Understanding and knowledge of the different markets in which the Company operates
  • Relevant understanding of business to create and formulate a strategy and make commercial decisions
  • Sales process and methodologies

Personal/Professional Attributes

  • Good interpersonal skills
  • Sense of urgency
  • Passionate and energetic about delighting guests
  • Diligence and selfmotivation to meet deadlines and keep on top of your job
  • Willingness/ability to share information and teach and inspire others.
  • An independent, curious and "can do it" nature
  • Committed to personal growth
  • Excellent communication skills (Eg verbal, written, reporting and body language)
  • Excellent time management skills
  • Teamwork and interpersonal skills
  • Conflict management and resolution
  • Attention to detail
  • Administration and organisation skills
  • Paperless filing
  • Speed Reading and typing
  • Adaptable and flexible
  • Creative gogetter

Remuneration and Package

  • Remuneration is competitive and commensurate with experience and skills
  • Includes benefits such as medical aid, provident fund, accommodation and meals

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