Motor Claims Service Consultant

2 weeks ago

Johannesburg, Gauteng, South Africa Sanlam Full time

OPPORTUNITY

  • Santam's Motor Claims (Central Region) has a position available for a Motor Claims Service Consultant that will be based in Hill on Empire Johannesburg.
    JOB DESCRIPTION
  • The purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on the claim. This will include communication with the client, Intermediary and or Service Provider as well as arranging rental on the claim.
  • KEY RESPONSIBILITIES
  • Manage workload and instructions from system through any communication and or documents.
  • Required to check completeness and correctness of documents.
  • Responsible for all actions to get claim assessment ready.
  • Contact client or intermediary telephonically for any identified outstanding information.
  • Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
  • Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
  • Process payments and orders as per Assessor recommendation and instruction
  • Responsible for arrange and manage car hire requests and extensions
  • Compiling of all rejection letters and distribution thereof to relevant stakeholders

QUAILIFICATIONS & EXPERIENCE

  • Matric
  • Fully computer literate (MS Office)
years' claims experience

  • Any previous claims handling, presupport and or post support experience is advantageous
  • Knowledge of Abuntex, BPM, Claims Center and Codeplex will be an advantage

SKILLS

  • Ability to verify and interpret policy and appraisal detail
  • Good communication skills
  • Telephonic skills
  • Ability to handle conflict and negotiate
  • Basic business ethics

COMPETENCIES

  • Problem solving.
  • Information Seeking
  • Producing creative solutions.
  • Adapting to changing circumstances.
  • Performing under pressure.
  • Deciding & initiating action.
  • Teamwork and cooperation
  • Customer Service Orientation
  • WHO WE ARE:
  • Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
  • Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
  • At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
  • Please note that this appointment will be made in line with the Divisional Employment Equity targets.

  • Motor Claims Service Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    OPPORTUNITYSantam's Motor Claims (Central Region) has a position available for a Motor Claims Service Consultant that will be based in Auckland Park Johannesburg.WHAT WILL YOU DOThe purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on the...

  • Motor Claims Service Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    OPPORTUNITY Santam's Motor Claims (Central Region) has a position available for a Motor Claims Service Consultant that will be based in Hill on Empire Johannesburg.WHAT WILL YOU DO The purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on the...

  • Claims Service Consultant X2

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    OPPORTUNITYSantam's Direct Claims department has positions available for Motor Claims Service Consultant based in Bellville, Cape Town. WHAT WILL YOU DOThe purpose of this position is to get the allocated Motor Claims ready for an assessor to be appointed, to handle all such claim enquiries and be responsible for the allocated claim until payment is...

  • Claim Service Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam's Motor COE Claims has a position available for a Motor COE Claims Service Consultant that will be based at West End Office Park, Centurion or The Hill on Empire, Johannesburg. Depending on the motor COE requirements.JOB DESCRIPTION The purpose of this position is to process all the allocated Motor Claims and get them ready for an...

  • Claim Service Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    CAREER OPPORTUNITY Santam's Motor COE Claims has a position available for a Motor COE Claims Service Consultant that will be based at West End Office Park, Centurion or The Hill on Empire, Johannesburg. Depending on the motor COE requirements. JOB DESCRIPTION The purpose of this position is to process all the allocated Motor Claims and get them...

  • Claims Service Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    OPPORTUNITYSantam's Motor Claims (Central Region) has a position available for a Motor Claims Service Consultant that will be based in Auckland Park Johannesburg. WHAT WILL YOU DOThe purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on the...

  • Merit: Claims Service Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    OPPORTUNITYSantam's Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Auckland Park Johannesburg.WHAT WILL YOU DOThe purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all actions on claims...

  • Merit Claims Service Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam' s Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown, JohannesburgThe purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for coordinating and overseeing all actions on claims in the Merit...

  • Claims Service Consultant: Desktop

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    OPPORTUNITYSantam's Non-Motor Claims department has positions available for a Claims Service Consultant: Desktop based in Auckland Park. WHAT WILL YOU DOThe purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client,...

  • Claims Service Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Location: Johannesburg, Gauteng, South Africa Santam's Motor Claims has a position available for a Claims Service Consultant that will be based in Parktown, Hill on Empire.JOB DESCRIPTIONThe purpose of this position is to process and register all the...

  • Merit Claims Service Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    CAREER OPPORTUNITY Santam' s Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown, Johannesburg JOB DESCRIPTION The purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all...

  • Claims Service Consultant: Once

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Insurance Full time

    Claims Service Consultant: Once & Done (JG9) X2Johannesburg, Gauteng, South AfricaClaims Service Consultant: Once & Done (JG9) X2Santam's Non-motor Once and Done department has a position available for a Claims Service Consultant who will be based in ParktownWHAT WILL YOU DO?Responsible for assessing merits and quantum of a non-motor damage claims through...

  • Claims Service Consultant: Desktop

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    OPPORTUNITYSantam's Tailored Claims Solutions department has positions available for a Claims Service Consultant: Desktop based in Constantia WHAT WILL YOU DOThe purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with...

  • Claims Service Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    OPPORTUNITY Santam's Motor Claims has a position available for a Claims Service Consultant that will be based in Parktown, Hill on Empire. JOB DESCRIPTION The purpose of this position is to process and register all the Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on the claim. This will...

  • Motor Claims Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ultra Personnel Full time

    Matric (Grade 12) is essentialFETC (Further Education & Training Certificate) in Short Term Insurance NQF credits)Higher Certificate in Short Term Insurance : NQF 5 or higher is highly advantageousSuccessfully passed RE 5Class of Business certification (Personal Lines & Commercial Lines) Highly advantageousMust be compliant with FAIS Fit and Proper...

  • Motor Claims Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Network Building and Talent Acquisition Full time

    Key Responsibilities:Claims Team Leadership: Lead, mentor, and coach a team of claims professionals, ensuring they provide high-quality service and meet performance targets.Claims Outcomes: Oversee and ensure accurate and efficient processing of motor insurance claims.Policy Compliance: Ensure that all claims are processed in accordance with company...

  • Manager Merit Motor Claims

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Location: Johannesburg, Gauteng, South Africa Santam's Merit Claims division has a position available for Manager: Merit Motor Claims.This position will be based in Parktown and will report to the National Manager: Merit Claims.PURPOSEThe purpose of the...

  • Claims Assessor: Non Motor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Old Mutual Full time

    Description The role will effectively investigate, adjust and report on assigned claims, thus ensuring containment of all Non Motor claims spend on providing excellent service in setting a culture of best practice within mandated responsibility. You would: Process and Understand Non-Motor claims terms & claim types. ​Should be aware of escalation...

  • Manager Merit Motor Claims

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam's Merit Claims division has a position available for Manager: Merit Motor Claims.This position will be based in Parktown and will report to the National Manager: Merit Claims.PURPOSE The purpose of the role will be to manage the team of Motor Merit Claims Service Assessors responsible for investigation component of suspicious and...

  • Manager Merit Motor Claims

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    CAREER OPPORTUNITY Santam's Merit Claims division has a position available for Manager: Merit Motor Claims. This position will be based in Parktown and will report to the National Manager: Merit Claims. PURPOSE The purpose of the role will be to manage the team of Motor Merit Claims Service Assessors responsible for investigation component of...