Claims Service Consultant: Once

2 weeks ago

Johannesburg, Gauteng, South Africa Santam Insurance Full time

Claims Service Consultant:
Once & Done (JG9) X2Johannesburg, Gauteng, South Africa

Claims Service Consultant:
Once & Done (JG9) X2Santam's Non-motor Once and Done department has a position available for a Claims Service Consultant who will be based in Parktown
WHAT WILL YOU DO?Responsible for assessing merits and quantum of a non-motor damage claims through digital photographs, etc. This position entails assessing most types of non-motor claims.

Further responsibilities include adjudication of these claims, consulting on claims processes, and aftercare provision to clients, compiling management information and ensuring client satisfaction.

Responsible for coordinating, overseeing, negotiating and the settlement of non-motor once and done claims and is accountable for the finalization of the claim end-to-end.

This incumbent is accountable for all Once & Done claim interactions directly with the client/broker. The accountability will be on a case-by-case basis.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?KEY RESPONSIBILITIES

  • Accountable for all claim interactions directly with the client/intermediary.
  • Responsible to determine merits, quantum, item identification, buying.
  • Responsible negotiating and settlement of claims with the insured/intermediary.
  • Responsible for communicating with the client/intermediary from beginning to end and is the one contact person for the client/intermediary.
  • Effectively manage all relevant claims tasks and claims handling process to achieve timely settlement and minimize leakage.
  • Identify, investigates and resolve any issues relating to claims in line with Santam policies and procedures such as service level agreements, standard operating procedures.
  • Handle claims efficiently, identify and advise the intermediary/policyholder of the prescribed or most appropriate mechanism for resolving claims settlement disputes.
  • Communicates the process from the start of the claim and acts as a contact person if the client needs additional information.

QUALIFICATIONS AND EXPERIENCE

  • Matric/ Grade 12
  • Minimum 3-5 years claims experiences.
  • Non-Motor Assessors Development Program (ADP) will be advantageous

KNOWLEDGE AND SKILLS

  • Computer literate (MS Office Package)
  • Excellent communication skills (verbal and written)
  • Ability to work under pressure
  • Negotiating skills
  • Product knowledge in short -term insurance
PERSONAL ATTRIBUTESWHO WE ARESantam is the market leader in the general insurance industry in Southern Africa.

We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper.

We're about people.

People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity.

This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.

In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Please note that this appointment will be made in line with the Divisional Employment Equity targets.
Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
AdvertiseStep 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process
Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process
Telephonic screeningStep 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process
Your interviewStep 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot
Our recruitment process
AssessmentStep 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment.

Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.

Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
AdvertiseStep 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process
Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process
Telephonic screeningStep 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process
Your interviewStep 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot
Our recruitment process
AssessmentStep 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment.

Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.

Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.

TIPS & TRICKSGetting ready for your interviewThere is not just one way to be successful at Santam, nor is there one way to interview with us.

Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices.

This is the eighth consecutive year that we have achieved this accolade.
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