Information Technology Service Delivery Manager

2 weeks ago


Cape Town, Western Cape, South Africa Exl Full time
We have an amazing new opportunity available to join our award winning IT Global Technology Team as an IT Service Delivery Manager

Essential Functions:

IT Operations:
Driving incident & situation management for all Sev1 & Sev2 incidentsFollows established operating policies to mitigate risk and ensures business availabilityEngage and collaborate with the Global geographies team and manage communication, escalations, provide support, drive central initiativesIT Governance:IT governance and effectiveness to be measured on weekly, monthly & quarterly basisCompliance assurance - support audit activities along with risk identification & management

Vulnerability managementIT Transition Management:
IT client transition managementClient account & portfolio managementProgram managementStakeholder managementClient communications around TechnologyUnderstand technology availability metrics and share insights

Information Security:
Ensure compliance to client contractual obligations on InfoSec & Regulatory controls/certificationsAudit & Risk ManagementManage IT governance with client and all business stakeholders

Candidate Requirements:
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM, PMP#J-18808-Ljbffr

  • Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job Title: Information & Technology (IT) Manager (NGO/Art/Culture/Events)Location: Cape TownJob Type: Full Time | HybridSalary: Market-RelatedRequirements: Bachelor's degree in Information Technology, Computer Science, or a related field; relevant certifications (e.g., CompTIA, Cisco, Microsoft) are a plus. Proven experience (5+ years) in IT management...


  • Cape Town, Western Cape, South Africa Huble Full time

    Huble is an international, creative, digital business & CRM consultancy with Elite HubSpot Partner status. Using the HubSpot platform, we provide solutions to increase our customer's level of CRM sophistication as well as deliver strategic consultancy across marketing, sales, service, websites, and business operations - and we do it all whilst trying to...


  • Cape Town, Western Cape, South Africa Dimension Data Full time

    This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding these into the...


  • Cape Town, Western Cape, South Africa HR Genie Full time

    Our Client a Global tech firm is seeking a Service Delivery Manager Insurance to join their team in Cape town on a contract basis. They offer stability, growth, attractive rates and great working environment.This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery...


  • Cape Town, Western Cape, South Africa TB HIV Care Full time

    Job Advert Summary:Purpose of the position:Primary point of contact to oversee all information technology (IT) aspects of the organisation.Responsible for the overall IT management for all projects across the organisation including:hardware, network, software, information integrity and information security.Minimum Requirements: Honours degree in Information...


  • Cape Town, Western Cape, South Africa Deka Minas (Pty) Ltd Full time

    We are recruiting for an ambitious IT Service Delivery Manager to build and mature our clients' IT Service Delivery model. We have existing 1st line technical support and service deskexcellent leadership skills and solid management experience backed by strong technical skills.Duties and Responsibilities include, but is not limited to:To manage Service...


  • Cape Town, Western Cape, South Africa HotelJobs Full time

    We are seeking a talented and experienced IT Manager for a dynamic and growing company that is based in Hout Bay.Key Resposnsibiltites Plan, organize, control and evaluate IT and electronic data operations. Providing direction for internal IT team members and external IT related service providers. Act in alignment with user needs and system functionality to...


  • Cape Town, Western Cape, South Africa Sanlam Full time

    What will you do? A position as an Audit Manager exists in the Information, Technology & Projects Assurance team within the Group Internal Audit (GIA) department based at Santam Head Office in Bellville, Cape Town.What will make you successful in this role?Planning and delivery: To conduct and assist in managing riskbased Information Technology and Cyber...


  • Cape Town, Western Cape, South Africa Sanlam Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Audit Manager: Information Technology & CyberDate: 21 May 2024Location: Cape Town, Western Cape, South Africa A position as an Audit Manager exists in the Information, Technology & Projects Assurance team within the Group Internal Audit (GIA) department...


  • Cape Town, Western Cape, South Africa AVI Limited Full time

    AVI LIMITED is home to many of South Africa's leading and best-loved brands Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges,...


  • Cape Town, Western Cape, South Africa Engen Full time

    Purpose of the Job:To manage the delivery of IT services to business stakeholders by collaborating with IT Business Partners and relevant vendors to define, agree and set service level agreements (SLA), operational level agreements (OLA) and underpinning contracts (UC) to drive IT service delivery excellence in support of achieving business objectives and...


  • Cape Town, Western Cape, South Africa First Technology Full time

    Strong ITIL knowledge and experience about the ITIL concepts Strong knowledge of Data Analytics O365 / AD Knowledge management skills Knowledge of Business Relationship Management (BRM) Knowledge of technologyenabled business capabilities such as DevOps Ability to manage customers Excellent collaboration skills Analytical skills Ability to deal with complex...


  • Cape Town, Western Cape, South Africa Boardroom Appointments Full time

    Key purpose:This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding these into the...


  • Cape Town, Western Cape, South Africa Sabenza Information Technology Full time

    Location: Cape Town (Century City) onsiteRequired: Min 3 years experience in SD SupportRole Responsibilities: Provide functional support for all "Client" products Liaise with experienced Support Consultants and SAP functional teams to ensure support incidents are resolved effectively and in a timely manner Assist with updating support processes and...


  • Cape Town, Western Cape, South Africa Scholtz Partners International Full time

    The Head of Technology will work closely with the Executive Committee to design and architect the technology roadmap for the organisation. The incumbent will research the best solutions to meet requirements, be it 3rd party development, low code solutions or in-house development. Furthermore, the Head of IT will manage a small team of highly skilled...

  • IT Service Delivery

    2 weeks ago


    Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    Our BPO client is looking for Service Delivery candidates: Basic Function: This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams Essential FunctionsClient...


  • Cape Town, Western Cape, South Africa Guud Full time

    Company Overview: Guud is a pioneering provider of innovative healthcare solutions committed to improving access to high-quality patient care. Our mission is to deliver essential healthcare services directly to communities through our advanced fleet of mobile healthcare units. We prioritize cutting-edge technology and a dedicated team to ensure healthcare...


  • Cape Town, Western Cape, South Africa Pro Tem Full time

    The Service Delivery Manager is responsible for the delivery of Cloud MXDR service offering.This includes the following processes, responsibilities, and tasks: Daytoday functional management of the MXDR team and members Project management for connecting customers to the Cloud MXDR Preparing and monitoring the Cloud MXDR SLA for assigned customers. Sending...


  • Cape Town, Western Cape, South Africa Dimension Data Full time

    This role is core to decisions that build high performing teams, where people are excited about the work they are undertaking. The IT Software Service Delivery Manager is required to establish and manage expectations within the business and to drive the IT team to achieve those expectations to a high standard working closely with Product Owners, software...


  • Cape Town, Western Cape, South Africa HR Genie Full time

    Our Client a Global tech firm is seeking a Service Delivery Manager Banking to join their team in Cape town on a contract basis. They offer stability, growth, attractive rates and great working environment.This role is core to decisions that build high performing teams, where people are excited about the work they are undertaking. The IT Software Service...