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Information Technology Service Delivery Manager
2 weeks ago
Essential Functions:
IT Operations:
Driving incident & situation management for all Sev1 & Sev2 incidentsFollows established operating policies to mitigate risk and ensures business availabilityEngage and collaborate with the Global geographies team and manage communication, escalations, provide support, drive central initiativesIT Governance:IT governance and effectiveness to be measured on weekly, monthly & quarterly basisCompliance assurance - support audit activities along with risk identification & management
Vulnerability managementIT Transition Management:
IT client transition managementClient account & portfolio managementProgram managementStakeholder managementClient communications around TechnologyUnderstand technology availability metrics and share insights
Information Security:
Ensure compliance to client contractual obligations on InfoSec & Regulatory controls/certificationsAudit & Risk ManagementManage IT governance with client and all business stakeholders
Candidate Requirements:
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM, PMP#J-18808-Ljbffr
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